Operations Supervisor

Centre Area Transportation Authority; Bloomsdorf (PA); On-site; USD 60,604 - 68,641; Full time

Benefits offered by this job

Paid time off (vacation, sick, holiday

Health insurance (medical, dental, and

401(a)

457

Roth IRA

Health Savings Account

Flexible Spending Account

Life insurance

Long-term disability

Short-term disability

Employee Assistance Program (EAP)

Free gym membership

Free transit pass

Job summary

Centre Area Transportation Authority (CATA) is hiring an Operations Supervisor to lead daily on-the-road operations, ensuring services run on schedule and within safety standards. You will plan work for bus operators and monitor performance to foster a culture of safety and quality.

You will respond to incidents, coordinate with maintenance, and manage customer feedback to continuously improve service delivery.

Qualifications

• Leadership and team management experience.
• Strong communication skills.
• Ability to manage on-road operations safely and efficiently.

Responsibilities

• Oversee day-to-day on-the-road operations to ensure on-time service and quality standards.
• Plan and supervise bus operators' work and performance to foster safety and efficiency.
• Monitor route performance and coordinate with maintenance for vehicle readiness.

Skills

Leadership

Communication

Problem solving

Team management

Safety compliance

Education

Class B CDL with passenger endorsement

Job description

Join Centre Area Transportation Authority (CATA) as an Operations Supervisor and be at the forefront of transforming public transportation in the Centre region! You'll lead a dedicated team, ensuring that our services run smoothly and efficiently, while positively impacting the community. This role allows you to solve real-time challenges, implement innovative strategies, and enhance the transportation experience for countless riders in the area. With a starting salary of $60,604 - $68,641 per year, you will be rewarded for your leadership and operational expertise.

• paid time off (vacation, sick, holiday, etc.)
• health insurance (medical, dental, and vision)
• 401(a)
• 457
• Roth IRA
• Health Savings Account
• Flexible Spending Account
• life insurance
• long-term disability
• short-term disability
• Employee Assistance Program (EAP)
• free gym membership
• free transit pass

CATA is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program.

What does an Operations Supervisor do?

As an Operations Supervisor, you will oversee day-to-day on-the-road operations, ensuring that all services run on schedule and meet quality standards. This may include shoveling bus stops, deploying gates and signs, monitoring bus loading, directing traffic, maintaining crowd control, and providing directions and assisting patrons with route questions. You'll plan and supervisor bus operators' work and performance to ensure a culture of safety and compliance among staff.

Daily responsibilities include monitoring route performance, coordinating with maintenance teams for vehicle readiness, and managing customer feedback to enhance service delivery. You will also react to and remedy acute situations such as absenteeism, accidents, injuries, employee illness, mechanical breakdowns, and police requests.

Collaborating with local stakeholders, you'll ensure that our transit services meet community needs effectively. Each day will present unique challenges, offering opportunities for innovative problem-solving and professional growth.

Are you a good fit for Operations Supervisor?

To thrive as an Operations Supervisor, you should possess strong leadership and communication skills, enabling you to effectively manage a diverse team and foster a collaborative work environment. Exceptional problem-solving abilities are essential, as you will encounter various challenges daily that require quick decision-making. A strong analytical mindset is critical for identifying areas for improvement.

Time management skills will allow you to prioritize tasks effectively. Adaptability is important, as you will need to respond to changing conditions and community demands. Finally, a solid understanding of customer service principles will ensure that the needs of our passengers are always at the forefront of operations.

Position requires possession of, or the ability to obtain, Class B CDL with passenger endorsement. CATA provides CDL training and testing (required) for the selected candidate. Operations Supervisors are expected to work on Saturdays of home Penn State Football games.

About CATA

CATA is a joint municipal authority established in 1974, proudly celebrating its 50th anniversary. CATA serves portions of Centre County, Pennsylvania, including Penn State's 60,000 students and employees at the University Park Campus. CATA provides a critical transportation network that facilitates more than 5 million annual rides through fixed-route, microtransit, paratransit, and commuter services programs. Renowned for its innovative approach to sustainable transportation, CATA was the first public transportation agency operating an entirely compressed natural gas (CNG) fixed-route fleet on the East Coast. The authority also boasts the highest farebox recovery ratio in Pennsylvania, recovering nearly 40% of its fixed-route operating expenses in 2023.

Get started with CATA

Applicants will be subject to MVR check. Selected candidate will be subject to drug and alcohol testing, criminal background check, and functional requirement evaluation.

CATA participates in E-Verify. For more information on E-Verify, please contact DHS at 888-897-7787 or dhs.gov/e-verify.

CATA is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business needs.

Applicants will be subject to MVR check. Selected candidate will be subject to drug and alcohol testing, criminal background check, and functional requirement evaluation.