Customer Service Representative

Centre Area Transportation Authority; State College (Centre County); On-site; USD 20,884 - 23,653; Full time

Benefits offered by this job

Paid time off (vacation, sick, holiday, etc.)

Health insurance (medical, dental, and vision)

401(a) and 457 plans

Health Savings Account

Flexible Spending Account

Life insurance

Long-term and short-term disability

Employee Assistance Program (EAP)

Free gym membership

Free transit pass

Public Service Loan Forgiveness (PSLF) Program support

Job summary

Join the Centre Area Transportation Authority (CATA) as a Customer Service Representative in State College, PA. This role allows you to interact with the community while assisting passengers with inquiries about routes and schedules. You'll handle payments accurately and maintain knowledge about transit services.

This on-site position offers a starting salary range of $15.16 - $17.17 per hour along with numerous benefits, including health insurance and paid time off. A commitment to customer satisfaction and adaptability are essential for success.

Qualifications

• Blend of interpersonal and organizational skills.
• Ability to effectively engage with a diverse customer base.
• Quick thinking and problem-solving skills.

Responsibilities

• Assist customers with inquiries about routes, schedules, and fares.
• Sell tokens and bus passes while processing payments accurately.
• Maintain knowledge of CATA’s transit services for effective communication.

Skills

Strong communication abilities

Active listening skills

Adaptability

Detail-oriented

Customer satisfaction focus

Job description

Join the Centre Area Transportation Authority (CATA) as a Customer Service Representative and become a friendly face of public transportation in our lively, downtown State College, PA service center. This role is perfect for those who love helping others.

You’ll have the opportunity to interact with a diverse community, answering their questions and ensuring smooth travel experiences. With an hourly starting salary range of $15.16 - $17.17, this on‑site position gives you a chance to make a meaningful impact in the lives of Centre region residents and visitors alike. Plus, you’ll develop communication and problem‑solving skills that are highly valued in any career. If you have a passion for people and love challenges, this is the perfect role for you.

Benefits include:

• Paid time off (vacation, sick, holiday, etc.)
• Health insurance (medical, dental, and vision)
• 401(a)
• 457 plans
• Roth IRA
• Health Savings Account
• Flexible Spending Account
• Life insurance
• Long‑term disability
• Short‑term disability
• Employee Assistance Program (EAP)
• Free gym membership
• Free transit pass
• Public Service Loan Forgiveness (PSLF) Program support

What does a Customer Service Representative do?

As a Customer Service Representative, your daily tasks will revolve around providing exceptional service to our passengers. You will assist customers with inquiries about routes, schedules, and fares, ensuring clarity and understanding. You’ll sell tokens and bus passes, and process payments accurately while handling any customer concerns or complaints with empathy and professionalism. Additionally, you’ll maintain a thorough knowledge of CATA’s transit services and updates to relay accurate information effectively. You will also collaborate with team members and contribute to a positive team atmosphere.

Expect to use technology for tracking inquiries and responses, ensuring efficient operations. Your role is crucial in fostering a reliable and welcoming environment for customers.

Are you a good fit for Customer Service Representative?

To excel as a Customer Service Representative, you’ll need a blend of interpersonal and organizational skills. Strong communication abilities are essential, allowing you to effectively engage with a diverse customer base and articulate information clearly. Active listening skills will help you address passenger inquiries and concerns authentically, ensuring they feel heard and valued. Adaptability is key, as you’ll encounter various situations requiring quick thinking and problem‑solving skills.

Being detail‑oriented will aid you in accurately making reservations for CATAGO! and CATARIDE, as well as maintaining records. Additionally, a positive attitude and resilience will help you navigate busy periods and challenging interactions with grace. Your commitment to customer satisfaction will be the key to success in this role.

About CATA

CATA is a joint municipal authority established in 1974, proudly celebrating its 50th anniversary. CATA serves portions of Centre County, Pennsylvania, including Penn State’s 60,000 students and employees at the University Park Campus. CATA provides a critical transportation network that facilitates more than 5 million annual rides through fixed‑route, micro‑transit, paratransit, and commuter services programs. Renowned for its innovative approach to sustainable transportation, CATA was the first public transportation agency operating an entirely compressed natural gas (CNG) fixed‑route fleet on the East Coast. The authority also boasts the highest farebox recovery ratio in Pennsylvania, recovering nearly 40% of its fixed‑route operating expenses in 2023.

Get started with CATA

Want to get your career on the move? Apply by going to the Careers at CATA website: https://catabus.com/careers/

Selected candidate will be subject to drug and alcohol testing and criminal background check.

CATA participates in E-Verify. For more information on E-Verify, please contact DHS at 888-897-7787 or dhs.gov/e-verify.

CATA is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business needs.