Operations Supervisor

NeurAxis; Batesville (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

NeurAxis, Inc. in Batesville, IN is seeking a hands-on Logistics and Customer Service Coordinator to manage shipping, receiving, order fulfillment and receivables in our distribution center.

This in-person role supports cross-functional activities with sales, marketing, finance and QA, ensuring accurate orders, timely distribution, invoicing and adherence to the Quality Management System.

The ideal candidate has 2+ years of supervisory experience and strong Microsoft Office and Mac skills.

Qualifications

• 2+ years supervisory experience.
• Strong attention to detail and organization.
• Strong interpersonal and team skills.
• Proficiency with Microsoft Office and Mac-based tools.

Responsibilities

• Manage and oversee customer acceptance, accurate order processing and fulfillment, returns and invoice approval.
• Provide direct support for day-to-day Customer Service and Logistics Coordinator responsibilities, including order processing and phone coverage.
• Ensure compliance with Quality Management System (QMS) and quality policy.
• Assist accounts receivable collection through reminders and follow-up calls if necessary.
• Manage inventory shipping and receiving, including periodic counts.
• Maintain operational and financial controls for accurate records.
• Ensure adherence to policies and SOPs.
• Handle multiple tasks under tight deadlines with accuracy.
• Collaborate with other departments and third parties on operational processes.
• Identify and address problems and opportunities for the company.
• Build alliances and partnerships with team members.

Skills

Supervisory experience

Detail oriented

Microsoft Office

Mac OS

Interpersonal skills

Tools

NetSuite

Salesforce

Job description

NeurAxis, Inc. (the “Company”) is a fast-growing medtech company developing and commercializing neuromodulation therapies to address chronic and debilitating conditions. NeurAxis focuses on targeted therapies for patients suffering from disorders of the gut-brain interaction (DGBI), including functional abdominal pain associated with irritable bowel syndrome, functional dyspepsia (FD), and FD-related nausea symptoms.

NeurAxis is dedicated to advancing the science with its proprietary Percutaneous Electrical Nerve Field Stimulator (PENFS) technology. We believe that superior science, evidence-based research, and building on our unparalleled body of clinical evidence is necessary for adoption by the medical and scientific community. Established as a privately held company in 2012, with offices in Batesville, IN and Carmel, IN, NeurAxis went public in August 2023 (NYSEAMERICAN: NRXS).

Our Mission at NeurAxis is to improve lives by creating safe and effective treatments that mitigate debilitating pain and alleviate suffering. We aim to establish a new standard of care for patients with functional abdominal pain associated with irritable bowel syndrome (IBS), functional dyspepsia (FD), and FD-related nausea symptoms.

JOB OVERVIEW:

This position is IN-PERSON in Batesville, IN.

Responsible for the management of shipping and receiving (logistics) and customer service (e.g., order fulfillment, distribution and receivables) operations within the Company’s distribution center. This role supports cross-functional activities, including sales, marketing, finance and quality control. Oversees and supports the customer service and logistics coordination functions to ensure efficient and accurate order fulfillment and distribution processes.

JOB RESPONSIBILITIES AND DUTIES:

• ØManage and oversee customer acceptance, accurate order processing and fulfillment, returns and invoice approval.
• ØProvide direct support and backup for day-to-day Customer Service and Logistics Coordinator responsibilities, including order processing and phone coverage.
• ØEnsure appropriate support for the Quality Management System (QMS) and compliance with the Quality Policy, Quality Objectives and applicable procedures.
• ØSupport accounts receivable collection through systemic email reminders and follow up collection calls, if necessary
• ØManage inventory shipping and receiving, including periodic physical inventory counts to maintain accurate records
• ØMaintain effective operational and financial controls to ensure accurate and timely records
• ØEnsure compliance with policies and standard operating procedures
• ØManage multiple tasks under tight deadlines with strong attention to detail and accuracy
• ØCollaborate with other departments and third parties as it relates to operational processes
• ØIdentify and address problems and opportunities for the Company
• ØBuild alliances and partnerships with other team members

QUALIFICATIONS / EDUCATION AND EXPERIENCE:

• ØExperience in a supervisory position for 2+ years.
• ØProven ability to grasp new ideas, concept and procedures
• ØStrong attention to detail with excellent organization skills
• ØStrong interpersonal and team skills
• ØStrong Mac and software skills, in particular Microsoft Office

ADDITIONAL DESIRABLE QUALIFICATIONS SKILLS AND KNOWLEDGE:

• ØNetSuite and Salesforce experience, or similar
• ØStrong written and verbal communication
• ØAbility to analyze issues quickly and make decisions.
• ØAbility to work under pressure, plan personal workload effectively and delegate.
• ØAbility to maintain a positive attitude and composure in dealing with difficult situations
• ØExcellent phone presence and presentation

PHYSICAL ACTIVITIES AND REQUIREMENTS:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this position.

• ØBody Positions: Regularly required sitting, standing, and walking for pro-longed periods of time.
• ØBody Movements: Full range of body movements including the use of hands and fingers, to handle or feel objects, including computer equipment and peripherals, and bending, reaching, lifting, and crouching.

MENTAL REQUIREMENTS:

• ØAnalytical: Must be able to synthesize complex or diverse information. Must possess logical and deductive reasoning skills.
• ØProblem Solving: Must be able to identify and resolve problems in a timely manner and gather, prepare and analyze complex information and reports.
• ØQuality Management: Must be able to look for ways to improve and promote quality and demonstrate accuracy and thoroughness.
• ØCommunication Skills: Must be able to read and write well to communicate effectively with all persons concerned or related to the business.

WORKING CONDITIONS:

• ØWork may include extended periods of time viewing a computer monitor and/or operating a keyboard.

TRAVEL:

• ØTravel periodically within Ripley/Franklin County and the greater Indianapolis metropolitan area