Operations Supervisor

Falck Rocky Mountain; Aurora (CO); On-site; USD 80,000 - 87,000; Full time

Benefits offered by this job

Medical/Dental/Vision Plans

Company-paid continuing education

Company-paid online learning platform

6% 401(k) match

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Disability & Life Insurance

3 weeks Paid time off first year

Job summary

Falck Rocky Mountain in Aurora, CO is seeking a Paramedic Operations Supervisor to lead frontline EMS operations, ensuring safe, efficient, high-quality patient care. This role oversees workforce supervision, operational readiness, resource deployment, and strong partnerships with public safety and healthcare entities.

The position offers competitive compensation ranging from $80,000 to $87,000 per year, with robust benefits including medical/dental/vision plans, employer-sponsored CE, and a 6%

Qualifications

• Must have Paramedic Certification and current licensure.
• Demonstrated leadership and people-management abilities.
• Strong communication and decision-making in high-pressure EMS settings.

Responsibilities

• Provide frontline supervision of field operations, personnel, and fleet readiness.
• Coordinate deployment of ambulances and crews; ensure timely response and patient care.
• Oversee coordination with public safety partners and healthcare facilities.
• Coach and develop staff; monitor performance and conduct investigations as needed.
• Ensure compliance with policies, procedures, and safety standards.
• Maintain equipment readiness and budget-conscious resource management.

Skills

Paramedic supervision

Leadership

Communication

Driver's license

Education

High School Diploma or GED

Paramedic Certification

Job description

Falck Rocky Mountain is seeking a Paramedic Operations Supervisor to lead frontline EMS operations in Aurora, Colorado.

Bring Care into your Career

Compensation: $80,000 - $87,000 per year

Falck is a global emergency medical services organization serving communities across Denmark, Europe, and the United States. In Colorado, we respond to more than 48,000 calls annually, primarily providing 911 ALS and BLS services for the City of Aurora and Buckley Space Force Base.

Working alongside Aurora Fire Rescue, our team consistently exceeds state and national benchmarks for cardiac arrest survival and is proud to be one of only six Colorado ambulance services accredited by the Commission on Accreditation of Ambulance Services (CAAS).

Position Summary

The Operations Supervisor provides frontline leadership and daily EMS operations. This position is responsible for workforce supervision, operational readiness, resource deployment, employee coaching, and maintaining strong relationships with public safety and healthcare partners while ensuring safe, efficient, and high-quality patient care.

What We Offer

• Robust Medical/Dental/Vision Plans
• Company-paid continuing education
• Company-paid online learning platform
• 6% 401(k) match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Disability & Life Insurance
• 3 weeks Paid time off first year

Essential Functions

The Operations Supervisor may be assigned one or more duties. These duties may include, but are not limited to, the following:

Leadership

• Demonstrate a positive, professional, and courteous demeanor towards all Falck customers, patients and personnel.
• Develop and mentor personnel.
• Foster accountability and professional development.
• Lead by example through visible field leadership.
• Promote employee engagement and positive organizational culture.

Administrative

• Participate in the implementation of goals, objectives, policies and procedures.
• Adheres to local and company Policies and Procedures within established guidelines.
• Ensure personnel comply with goals, objectives, policies, procedures, and documentation and billing requirements.
• Conducts workplace investigations, provides coaching and counseling, documents a situational summary or disciplinary actions, and ensures employees understand performance expectations and organizational standards.
• Participate in required meetings, training, and continuing education.
• Address employee conflicts.
• Investigate, document, and report any possible or confirmed risk of company liabilities.
• Promote safety within the organization.
• Maintain familiarity with all vendors and contracts or support organizations to continue fluent operations.
• Manage and communicate with the General Manager, Dispatch and Scheduling to ensure the daily deployment is updated and accurate while being mindful of expensive hours.
• Keep Management informed of operational issues, staffing concerns, and significant incidents.

Operations

• Provide overall supervision of field operations, personnel, fleet readiness, and partner relationships while making real-time operational decisions to support service delivery.
• Supervise and coordinate the successful launch and recovery of ambulances and personnel in a timely manner.
• Coordinate equipment and supply readiness for all oncoming and on-duty units.
• Coordinate movement of resources to the fleet department for repairs and preventative maintenance.
• Communicate any unit mechanical issues on an equipment problem/failure report.
• Coordinate special event instructions, paperwork and equipment with the appropriate crews.
• Sign in/out any specialized equipment and follow up on its location when necessary.
• Ensure station facilities and parking areas remain clean, organized, and operational.
• Maintain check out sheets to comply with the local EMS requirements.
• Dispenses controlled narcotics and other medications.
• Perform other job-related duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Paramedic Certifications Required.
• Demonstrate leadership qualities and personal communication skills.
• Current Driver’s license.
• Must maintain the ability to be insured through the company’s insurance carriers.
• One year experience as a Paramedic preferred.
• Ability to supervise and manage with a positive focus in a fast paced environment.
• Remain available at times of crisis or high demand such as natural disaster or terrorist attacks etc.

Education Requirements

• High School Diploma or General Education Degree (GED)
• Paramedic Certification

Environmental Conditions

The Operations Supervisor regularly works outside in weather and is regularly exposed to wet or dry conditions, extreme cold and extreme heat. The essential function of the Operations Supervisor may require exposure to hazardous materials as well as infectious waste, diseases, odors and other situations associated with health care.The Operations Supervisor frequently works near moving mechanical parts and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, vibration, loud noises from sirens etc. and flashing lights. Individuals must take personal responsibility to ensure their own safety protection against adverse conditions.To be qualified for the position of Operations Supervisor, an applicant/employee will have the ability to work in an environment conducive to caring for patients, with or without reasonable accommodation and without posing a direct threat to self or others.

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

Working Conditions

Small to medium office or shared workspace

Work varied shifts to include days, nights, weekends and holidays

Physical Requirements

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Ability to sit for long periods of time

Ability to use a computer for long periods of time

Ability to walk on unstable ground

Ability to use hands to handle, control, or feel objects, tools, or controls.

Ability to repeat the same movements for long periods of time

Ability to push and lift to 100 lbs.

Falck is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.

This job description is a summary of duties; it is by no means an all-inclusive list but is merely a broad guide of expected duties.

Join a collaborative team backed by the strength and resources of a global EMS organization.

Falck is an Equal Opportunity / Aff…
An Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, age, sex, gender identity, gender expression, citizenship, ancestry, national origin, sexual orientation, disability, veteran status, military status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law.
EEO is the Law Pay Transparency Nondiscrimination Provision