Operations Supervisor

Jobsoid Inc.; Ashburn (VA); On-site; USD 52,000 - 76,000; Full time

Job summary

Boise Centre is seeking an Operations Supervisor to oversee daily event operations, lead staff, and collaborate with clients, vendors, and internal teams to deliver safe, high-quality experiences.

The role requires hands-on leadership in a fast-paced environment, strong communication, and a focus on safety, service, and operational excellence. Flexibility to work evenings and weekends is essential.

Qualifications

• High school diploma or equivalent.
• Previous supervisory or leadership experience, preferably in hospitality, events, or facilities.
• Strong communication, organizational, and problem-solving skills.
• Ability to lead and motivate employees in a fast-paced environment.
• Ability to work with clients, vendors, coworkers, and the public.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Supervise and provide direction to Operations staff during event setup, execution, and teardown.
• Coordinate room setups, event transitions, equipment placement, and facility readiness according to event specifications.
• Review event orders and operational plans to ensure all requirements are understood and properly executed.
• Serve as on-site operational point of contact for clients, event organizers, vendors, and partners.
• Conduct regular inspections of event spaces to ensure cleanliness, safety, appearance, and readiness.
• Ensure employees follow policies, safety standards, and regulations.
• Train, coach, and develop Operations staff to promote teamwork and customer service.
• Assign daily tasks and monitor staffing levels to meet operational needs.
• Respond quickly to operational issues and client requests.
• Coordinate with departments to support seamless event operations.
• Operate and oversee use of facility equipment and resources.
• Assist with inventory control and reporting of damaged equipment.
• Complete required operational reports and documentation.
• Identify opportunities to improve efficiency, service quality, and guest experience.
• Assist with emergency procedures and safety incidents.
• Perform other duties as assigned.

Skills

Supervisory experience

Customer service

Communication

Event operations

Problem solving

Education

High school diploma

Tools

Event management software

MS Office

Scheduling software

Job description

The Operations Supervisor is responsible for overseeing the day-to-day operations of Boise Centre, ensuring that events are executed safely, efficiently, and to the highest standards of customer service. This position provides hands-on leadership to operations staff, coordinates event setups and breakdowns, and works closely with internal departments, clients, vendors, and event partners to ensure successful event experiences.
The ideal candidate is a dependable, solutions-oriented leader who thrives in a fast-paced environment, communicates effectively, and is comfortable managing multiple priorities while maintaining a strong focus on safety, service, and operational excellence.

• Supervise and provide direction to Operations staff during event setup, execution, and teardown.
• Coordinate room setups, event transitions, equipment placement, and facility readiness according to event specifications.
• Review event orders and operational plans to ensure all event requirements are understood and properly executed.
• Serve as an on-site operational point of contact for clients, event organizers, vendors, contractors, and other partners.
• Conduct regular inspections of event spaces and facility areas to ensure cleanliness, safety, appearance, and operational readiness.
• Ensure employees follow Boise Centre policies, procedures, safety standards, and applicable regulations.
• Train, coach, and develop Operations staff to promote teamwork, accountability, and excellent customer service.
• Assign daily tasks and monitor staffing levels to ensure operational needs are met.
• Respond quickly and professionally to operational issues, last-minute changes, and client requests.
• Coordinate with departments such as Event Services, Facilities, Security, Housekeeping, and Audio/Visual to support seamless event operations.
• Operate and oversee the proper use of facility equipment, furniture, staging, and other event-related resources.
• Assist with inventory control, equipment maintenance, and reporting of damaged or unsafe equipment.
• Complete required operational reports, checklists, incident reports, and other documentation accurately and on time.
• Help identify opportunities to improve operational efficiency, service quality, and guest experience.
• Assist with emergency procedures and respond appropriately to safety or facility-related incidents.
• Perform other duties and responsibilities as assigned.

Qualifications

Required

• High school diploma or equivalent.
• Previous supervisory or leadership experience, preferably in hospitality, events, convention centers, facilities, or a related field.
• Strong communication, organizational, and problem-solving skills.
• Ability to lead and motivate employees in a fast-paced environment.
• Ability to work effectively with clients, vendors, coworkers, and members of the public.
• Ability to prioritize tasks and remain calm under pressure.
• Basic computer skills and ability to learn operational and event-management systems.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours when required by event schedules.

Preferred

• Experience working in a convention center, hotel, arena, performing arts venue, or other large-scale event facility.
• Experience with event setups, room configurations, staging, equipment, or facility operations.
• Previous experience supervising hourly or event-based staff.
• Knowledge of workplace safety practices and emergency procedures.