Operations Supervisor

Holderness & Bourne; Armonk (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Employee discounts on golf apparel

Job summary

Holderness & Bourne is seeking an Operations Supervisor to oversee the Night Shift, reporting to the Operations Manager. You will lead a shift handling embellishment, fulfillment, and distribution to meet client and customer needs.

The role requires bilingual English/Spanish, a relevant bachelor’s degree, and 3–5 years in production, distribution, or warehouse fulfillment. Embroidery experience is a plus, with a focus on process improvements and safe, efficient operations.

Qualifications

• Bi-Lingual in English and Spanish.
• Bachelor’s degree in operations management, Industrial Engineering, or related field.
• 3–5 years of experience in production, distribution, or warehouse fulfillment.
• Experience with embroidery is a plus.
• Experience with shop floor/warehouse management systems technology.
• Experience leading, training, and developing warehouse associates.
• Proficient in Microsoft Office and similar software.

Responsibilities

• Create and execute a daily shift plan, assign labor, and address production barriers to meet goals.
• Lead daily pre-shift meetings with clear updates for the team.
• Monitor the order pipeline to ensure on-time delivery.
• Oversee picking, embellishment, finishing, and shipment of orders.
• Identify waste and drive process improvements to improve operator efficiencies.
• Ensure orders are fulfilled on time in full; communicate shorts to ops and CS leadership.

Skills

Bi-Lingual (English/Spanish)

Team leadership

Problem solving

Education

Bachelor’s degree in operations management, Industrial Engineering, or related field

Tools

Shop floor management systems

Warehouse management systems

Microsoft Office

Job description

Reports to: Operations Manager
Location: Armonk, NY

Holderness & Bourne is a fast-growing premium me n’ s golf apparel brand recognized for its timeless design, elevated quality, and modern take on classic style. We are committed to crafting apparel that blends performance, sophistication, and comfort—meeting the needs of discerning customers both on and off the course. Our team is passionate, collaborative, and dedicated to excellence across all aspects of design and development.

Summary

To support the company’s growth, we are seeking an Operations Supervisor who will oversee the Night Shift Operations. Reporting to the Operations Manager, this role will lead a shift supporting the embellishment, fulfillment, and distribution of products to meet our clients and customer’s needs.

Key Responsibilities

Production Management

Create and execute a daily shift plan, assign labor appropriately, and address production barriers to meet production goals.

Lead daily pre-shift meetings, communicating clear updates and announcements to the team.

Monitor the order pipeline to ensure that order due dates are adhered to.

Oversee the picking, preparing, embellishment, finishing, and shipments of client and customer orders.

Assess process flows to identify waste, suggest and implement process improvements to improve operator efficiencies.

Ensure orders are fulfilled on time in full. Ensure that order shorts are communicated effectively to the operations and customer service leadership teams.

Safety

Ensure OSHA safety standards are met.

Maintain a clean, organized shop floor (5S standards).

Ensure all safety and compliance training is completed, and safety protocols are adhered to.

Supervise, train, and mentor production and warehouse associates.

Conduct performance reviews and manage shift scheduling/attendance.

Ensure all team compliance training is met.

Foster a positive, high-energy culture focused on teamwork and efficiency.

Qualifications

Bi-Lingual, Ability to speak both English and Spanish.

Bachelor’s degree in operations management, Industrial Engineering, or related field.

3-5 years of experience in a production, distribution, or warehouse fulfillment environment.

Experience in embroidery is a plus.

Experience with shop floor and/or warehouse management systems technology.

Experience with leading, training, and developing warehouse associates.

Proficient in Microsoft Office and similar software

Salaries & Benefits

Competitive annual salary ranging from $90-110K based on experience.

Additional performance-based compensation

Full medical, dental, and vision insurance coverage

401(k) with employer match

Employee discounts on our premium golf apparel

Location / Travel Requirements

This position will be based at our headquarters at 12 Labriola Court, in Armonk, New York.