OPERATIONS SPECIALIST - WATERFORD

First Bank; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

First Bank is seeking an Operations Specialist to support loan servicing across residential, multifamily, and commercial loans. You will handle payoff letters, escrow set-up, insurance monitoring, rate changes, and reports to keep files compliant and accurate.

You will work with internal teams to resolve loan issues, provide data-driven insights, and maintain manuals while meeting monthly targets and delivering excellent customer service.

Job description

OPERATIONSSPECIALIST

JOB SUMMARY:

The Operations Specialist performs a variety of routine andnon-routine analytical and operational duties to support both complexcommercial and consumer loans. Projects a professional image throughphone interaction, demonstrating deep knowledge of residential, multifamily,commercial real estate loans, lines of credit secured by real estatecollateral, commercial / business loans, installment consumer loans.

ESSENTIAL RESPONSIBILITIES:

Assist by organizing and/or processing the daily activitiesfor loan servicing to the core loan system, including: (1) Calculating andgenerating payoff letters, (2) resolving loan exceptions, (3) tax and insurancemonitoring or processing to include escrow set-up, analysis and data remittanceto 3rd party vendors, and (4) rate changes and accrual adjustments (4)Requesting insurance policy coverages from customers and vendors timely (5)Analyzing and updating insurance policies according to regulatory requirements.

Monitoring the issuance of lender placed insurance (6) Dailybatch payment processing (7) Daily Insurance invoice processing (8) FPLprocessing

Conduct research to resolve loan requests and issues.Communicates with internal and external customers to provide resolution. Assist in providing coaching and training personnel to ensurebank policies and procedures are being followed.

Ensure procedural manuals are maintained and properly updated.

Provide assistance and/or prepares loan servicing reports,statistics, graphics, tables, and presentations, as requested.

Provide customer satisfaction to both internal and externalcustomers and strives to continuously improve service delivery.

Meet monthly targets to achieve individual and departmentalgoals.

OTHER RESPONSIBILITIES:

Provide support others operations department needed. Perform other duties and special projects as assigned ordirected.

INDEPENDENCE OF JUDGMENT:

The degree of judgment is related to the compilation and/orpresentation of simple information to medium information.

SUPERVISORY RESPONSIBILITIES:

This job has no direct supervisory responsibilities.

IMPACT OF ERRORS:

The impact of errors in this position could affect job anddepartment activities and essential activities of administrative, operationalor business nature that might have a considerable economic impact.

PHYSICAL DEMANDS:

The physical demands described here are representative ofthose that must be met by an employee to successfully perform the essentialfunctions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.

Specific vision abilities required by this position, includeclose and distance vision. While performing the above duties the employee isregularly required to sit for prolonged period of time, use hands to finger,handle, or feel and talk and hear.

WORK ENVIRONMENT:

Employees in this job work in an office environment with acomfortable room temperature, good lighting, and quiet conditions. These employees are exposed toexternal elements when representing the corporation at external events and maybe required to work extended hours, including holidays, should these coincidewith company events.

COMPETENCIES:

The competencies detailed below are the behaviors to beexhibited by the incumbent while performing his/her duties as relates to ourcorporate values, culture and philosophy.

INITIATIVE AND BUSINESS PERSPECTIVE:

Strives to know the business and promotes new initiatives to improve properties conditions and daily operations.

COMMUNICATION SKILLS:

Excellent verbal and written communication in English.Ability to adapt to different types of persons, convey an effective message andlisten properly to align needs and ensure a proper outcome for all partiesinvolved.

CUSTOMER SERVICE:

Seeks to satisfy and exceed the interests, expectations andneeds of the customer (internal and external) within the highest standardsestablished within the Corporation.

INNOVATION:

Integrates the creation, enhancement and the changes in thecompliance with his/her functions to maximize the effectiveness of the job andoriginate benefits to the Corporation.

CORPORATE COMPLIANCE:

Demonstrate the values of the Corporation: Integrity,Respect, Responsibility, Support, Innovator, Agile, Compromised with Quality,Customer Focus, “Solidario con la Comunidad”.

QUALITY:

Demonstrates accuracy and thoroughness and looks for ways to improve and promote quality.

TEAM WORK:

Contributes to building a positive team spirit.

ETHICS:

Treats people with respect and upholds organizational valuesmaintaining composure, tact, and courtesy that could be routinely high volumeand demanding. Multitask: Is able to manage various requirements at the sametime and able to plan ahead to ensure these are met effectively and efficiently.

ORGANIZATIONAL SUPPORT:

Follows policies and procedures and completes administraWtivetasks correctly and on time. Responsive: Seeks to address inquiries and requests on anexpedited manner.

COMPUTER LITERATE:

Proficient in Microsoft (Outlook, Word, Excel, and PowerPoint). Deviation of normal or customary working schedule, asovertime could be required according to department needs.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER