Operations Specialist (Overnight)

Crisis24; Boca Raton (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Crisis24 is seeking an on-site operations coordinator to serve as the primary liaison among clients, vendors, and internal teams. The role involves coordinating schedules for Executive Protection operations and supporting data flow across teams.

You will schedule agents/drivers globally, assist GSOC with security plans and risk assessments, and manage travel logistics, while handling communications and client-facing documentation.

Qualifications

• Bachelor's degree or equivalent military experience may be acceptable.
• Interest or direct experience in Executive Protection, Intelligence, Operations, Critical Incident Management or Corporate Security, Crisis Management, or Emergency Response.
• Proficient user of Microsoft Suite, Microsoft Teams, and SharePoint.

Responsibilities

• Serve as the primary point of contact between clients, vendors, and internal teams.
• Coordinate client schedules with ground teams and support Executive Protection operations and data flow.
• Request, schedule, and track Executive Protection agents, drivers, and related services globally.
• Support GSOC managers with presentations, security operation plans, risk assessments, and executive summaries.
• Manage travel and logistics for agents and drivers, including flights, hotels, and rental vehicles.
• Answer calls and disseminate information to relevant parties.

Skills

Executive Protection

Operations

Crisis Management

Security Operations

Client Management

Education

Bachelor's degree (related field)

Tools

Microsoft Office

Microsoft Teams

SharePoint

Job description

Key Responsibilities Include:

• Serving as the primary point of contact between clients, vendors, and other teams.
• Coordinating client schedules with ground teams and supporting Executive Protection operations, data tracking, and information flow.
• Requesting, scheduling, and tracking Executive Protection agents, drivers, and related services globally.
• Supporting GSOC managers with presentations, security operation plans, risk assessments, and executive summaries.
• Managing travel and logistics for agents and drivers, including flights, hotels, and rental vehicles.
• Answering phone calls and disseminating the information to relevant parties.
• Preparing travel briefs, dispatch confirmations, situation reports, and client-facing documentation.
• Coordinating all logistical communication related to pickups, drop-offs, routing, vehicle needs, and regional threat considerations.
• Reviewing client requests, cost estimates, statements of work, and ensuring services align with client requirements.
• Monitoring project timelines, risks, and issues while providing solutions and maintaining accurate documentation.
• Ensuring compliance with safety standards, operational directives, and national and regional regulations.
• Resolving operational issues, client concerns, and service satisfaction matters.
• Participating in meetings, facilitating discussions when needed, and communicating updates, policies, and decisions across teams.
• Maintaining operational records, reports, logs, and internal controls to protect client assets and personnel.

Required and Preferred Experience and Qualifications:

• Bachelor’s degree in a related field is strongly preferred. Either bachelor's degree or equivalent military experience
• Have an interest or direct experience in the following: Executive Protection, Intelligence, Operations, Critical Incident Management or Corporate Security, Crisis Management, or Emergency Response
• Must be a competent user of Microsoft Suite, Microsoft Teams, SharePoint,and other similar tools.
• Must be willing to sign an NDA and maintain strict confidentiality
• Must be able to communicate effectively, both verbally and in writing
• Ability to maintain a professional demeanor during stressful situations
• Must be able to quickly adapt and excel in dynamic situations
• Demonstrated organizational and time management skills
• Successful client management experience
• A demonstrated history of effective conflict resolution skills
• Ability to attend training events that fall outside normal work hours
• Ability to work night shifts

Work Environment & Physical/Mental Demands:

With or without reasonable accommodation, this job requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

• Must undergo and meet company standards for background and reference checks, and drug tests if required
• Exposure to sensitive and confidential information
• Regular computer usage
• Ability to handle multiple tasks concurrently
• Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment
• Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling
• Must be flexible with the ability to work overnight shifts,odd hours, and weekends with little notice
• Frequent sitting and/or standing

Available Shifts

• Overnight Shift: 9:00pm-7am

Training Schedule:

All new hires will complete a mandatory training period from 8:00 AM – 4:00 PM, Monday through Friday, for the first two weeks before transitioning to their assigned shift.