Operations Specialist (Night Shift)

Merck; New Jersey; On-site; USD 85,000 - 110,000; Full time

Job summary

Merck is seeking an Operations Specialist (Night Shift) to monitor, assess, and coordinate responses to security and safety risks affecting personnel and facilities worldwide. You will operate within the Resiliency Center, maintaining continuous situational awareness and supporting timely decisions during routine, elevated, and crisis situations.

The role requires a bachelor's degree or equivalent and 3+ years in a global security operations center or similar 24/7 environment, with experience in

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years in a GSOC, emergency dispatch, or 24/7 command center environment.
• Experience with mass communication, threat intelligence, and travel tracking platforms.

Responsibilities

• Continuously monitor global events and assess impact on the company.
• Support travel risk management and employee outreach.
• Operate emergency notification platforms for alerts and communications.
• Serve as initial coordination point during incidents and maintain situational awareness.
• Draft and distribute security alerts, intelligence summaries, and situation reports.
• Coordinate with internal and external partners including law enforcement.
• Maintain incident timelines and operational documentation.
• Monitor physical security systems and coordinate responses.
• Ensure procedures are followed and participate in readiness exercises.

Skills

Situational awareness

Analytical writing

Discretion under pressure

Multi-priority management

Emergency communications

Education

Bachelor's degree or equivalent

Tools

Mass notification platforms

Threat intelligence platforms

Travel risk tracking platforms

Job description

The Operations Specialist (Night Shift) serves as a central point for monitoring, assessing, communicating, and coordinating responses to security and safety risks that may affect company personnel, facilities, operations, travelers, and business interests worldwide. Working within our Company's Resiliency Center, the Operations Specialist maintains continuous situational awareness of global events and emerging threats and supports timely, informed decision-making during routine operations, elevated threats, and crisis situations. The role integrates global risk monitoring, travel risk management, protective intelligence, crisis and incident response, emergency communications, and security operations. During critical incidents, the Operations Specialist acts as an operational communications and coordination hub, supporting incident management teams with accurate information, personnel accountability, mass notification, documentation, escalation, and ongoing situational reporting.

Job Description & Responsibilities

• Continuously monitor global events for threats and rapidly assess their potential impact on our Company.
• Support travel risk management by monitoring employee travel and providing outreach and assistance as needed.
• Operate emergency notification platforms to distribute security alerts and critical communications.
• Serve as the initial coordination point during incidents, initiating response procedures and maintaining situational awareness.
• Draft and distribute security alerts, intelligence summaries, and situation reports.
• Support protective intelligence functions through research and assessment of potential threats.
• Maintain incident timelines, event logs, and other operational documentation.
• Coordinate with internal stakeholders and external partners, including law enforcement and emergency services.
• Monitor physical security systems, such as alarms and access control, and coordinate responses.
• Execute all duties in accordance with Standard Operating Procedures and participate in exercises to ensure operational readiness.
• Handle sensitive information with discretion and confidentiality.
• Perform other duties as assigned or as required based on the evolving needs of our Company.

Qualifications

Required Qualifications

• Bachelor's degree or equivalent experience.

Preferred Qualifications

• Minimum of 3 years of experience in a Global Security Operations Center (GSOC), emergency dispatch, or a similar 24/7 command center environment.
• Experience operating mass communication, threat intelligence, and travel tracking platforms.
• Experience in a global corporate or pharmaceutical sector security environment.

Skills & Competencies

• Demonstrates strong situational awareness, critical thinking, and sound judgment under pressure.
• Excellent analytical and written communication skills, with the ability to rapidly process incomplete information and produce clear, concise assessments.
• Ability to manage multiple priorities in a fast-paced, 24/7 security operations environment.
• A strong balance of analytical capability and operational execution to both monitor information and initiate a response.
• High degree of attention to detail and discretion.

Physical & Operational Requirements

• Must be able to work a fixed night shift schedule, potentially including weekends and holidays.
• Must be flexible and able to work a 12‑hour rotating night shift schedule; specific shift hours, durations, and rotations are subject to change based on company operational tempo and business needs.

Required Skills

• Alarm Monitoring
• Alarm Monitoring
• Analytical Analysis
• Asset Protection
• Contingency Planning
• Contractor Management
• Crisis Management
• Data Confidentiality
• Decision MakingDetail-Oriented
• Emergency Notification Systems
• Event Communications
• Event Logging
• Event Monitoring
• Event Support
• Incident Analysis
• Incident Investigations
• Incident Management
• Incident Reporting
• Insider Threat Mitigation
• Interpersonal Relationships
• Investigation Techniques
• IT Security Auditing
• Lease Administration
• Physical Security
• {+ 10 more}

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.

As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.

For more information about personal rights under the U.S.