Operations Specialist / Management Analyst 2

Minnesota Department of Human Services; Saint Paul (MN); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid vacation and sick leave

12 paid holidays

Low-cost medical, dental, vision plans

Pension plan

Job summary

Minnesota Department of Human Services is seeking an Operations Specialist (Management Analyst 2) to support the DHS Central Office. The role involves coordinating schedules, planning events, and improving administrative processes to enhance efficiency.

Telework is available for Minnesota residents or nearby states with approval. Applicants must meet minimum qualifications and be eligible to work in the United States.

Qualifications

• 1 year of professional experience analyzing operational processes and developing administrative procedure or 3 years of advanced technical or paraprofessional experience supporting administrative operations and maintaining office systems and procedures
• OR
• Bachelor’s degree in related field and 2 years of advanced technical or paraprofessional experience supporting administrative operations and maintaining office systems and procedures
• Experience must include the following:

Responsibilities

• Managing complex schedules, event planning, communication, and meeting logistics to AASD leadership; improving division-level processes and procedures
• Serving as an operational resource by creating, improving, and maintaining systems and procedures
• Providing day-to-day operational support across multiple programs and stakeholder groups
• Fostering positive interpersonal relationships with coworkers, managers, and customers in a respectful, professional, and humane manner

Skills

Process improvement

Project coordination

Records management

Interpersonal relationships

Education

Bachelor’s degree

Tools

Microsoft Office Suite

SharePoint

Visio

Project management software

Job description

• Who May Apply: Open to all qualified job seekers
• Date Posted: 10/27/2026
• Closing Date: 11/09/2026
• Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
• Division/Unit: DHS-Central Office / ADSA AG/AS Operations
• Work Shift/Work Hours: Not Applicable Shift
• Days of Work: Monday - Friday
• Travel Required: Yes, up to 10%
• Salary Range: $26.12 - $37.91 / hourly; $54,538 - $79,156 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

• Who May Apply: Open to all qualified job seekers
• Date Posted: 10/27/2026
• Closing Date: 11/09/2026
• Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
• Division/Unit: DHS-Central Office / ADSA AG/AS Operations
• Work Shift/Work Hours: Not Applicable Shift
• Days of Work: Monday - Friday
• Travel Required: Yes, up to 10%
• Salary Range: $26.12 - $37.91 / hourly; $54,538 - $79,156 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Working Title: Operations Specialist

Job Class: Management Analyst 2

Agency: Human Services Dept

This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

• Supporting division leadership by managing complex schedules, event planning, communication, and meeting logistics to AASD leadership; managing division-level processes and procedures to improve operational efficiency; and providing operational, administrative, financial, and project support to AASD and NFRP
• Serve as an operational resource for the division by creating, improving, and maintaining systems and procedures
• Provide day-to-day operational support across multiple programs and stakeholder groups
• To be deliberate in fostering positive interpersonal relationships with coworkers, managers, and customers so all are treated in a respectful, professional, and humane manner
  

Minimum Qualifications

1 year of professional experience analyzing operational processes and developing administrative procedure or 3 years of advanced technical or paraprofessional experience supporting administrative operations and maintaining office systems and procedures

OR

Bachelor’s degree in related field and 2 years of advanced technical or paraprofessional experience supporting administrative operations and maintaining office systems and procedures

Experience must include the following:

• Developing, maintaining, or improving administrative processes, procedures, or guidelines to enhance workflow efficiency
• Coordinating projects, tracking assignments and deadlines, and managing competing priorities
• Maintaining records and data management systems, ensuring information accuracy and accessibility, and communicating procedures and guidance to staff
  

Preferred Qualifications

• Advanced skills in Microsoft Office Suite (Word, Excel, Access, PowerPoint, Visio, SharePoint, Project Management Software); ability to learn, understand and apply new technologies
• Develop and maintain professional working relationships and work collaboratively; provide responsive professional support despite changing and sometimes conflicting priorities and demands
• Establish, manage, update and explain complex record systems and processes; perform basic mathematical and statistical calculations; compile data into graphs, reports and charts
• Variety of experiences working effectively with others from different backgrounds and/or cultures
  

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth
  

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Phertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax‑free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well‑being
  

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
  

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
  

Programs, resources and benefits eligibility varies

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.