Operations Specialist I

Jimmy Jazz; Spearfish (SD); On-site; USD 38,000 - 48,000; Full time

Job summary

The Pioneer Bank & Trust Central Operations Department in Spearfish, SD seeks a full-time Operations Specialist with strong computer and customer service skills to support banking customers by phone and via online channels.

This position handles back-office tasks, data entry, reports, reconciliation, and cross-training within the Operations Department; lifting up to 40 lbs and maintaining discretion with confidential information.

Qualifications

• High School Diploma or equivalent.
• Excellent computer skills and ability to learn new software.
• Ability to multitask in a busy office.
• Strong attention to detail for accurate data entry.
• Excellent customer service via phone.
• Discretion with confidential information.

Responsibilities

• Print, sort and mail customer statements.
• Online banking, mobile banking and text banking customer support.
• Process returns.
• Print and sort reports for administration center staff.
• File maintenance verification for the administration center.
• Reconciliation of correspondent accounts and/or GL asset accounts.
• Loan payment reversal, file maintenance and escrow processing.
• Key MICR corrections and balance transactions with check item processing software.
• Answer the telephone and operate office machines; assist with projects using Microsoft Office.

Skills

Customer service

Phone support

Attention to detail

Multi-tasking

Discretion with confidential data

Learning new software

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

• Employee Type FT Non-Exempt

Description

Summary:

The Pioneer Bank & Trust Central Operations Department is located at the Administration Center in Spearfish. This department is responsible for the back office operational functions for the entire bank. This position must have strong computer and customer service skills. The ability to provide customer support over the phone is crucial for this position. The Operations Specialist position is full-time and reports directly to the Operations Officer.

Essential Duties & Responsibilities of the Department:

• Print, sort and mail customer statements. Includes operating postage meter and following bulk-mail procedures.
• Online banking, mobile banking and text banking customer support.
• Process returns.
• Print and sort reports for the administration center staff.
• File Maintenance verification for the administration center.
• Reconciliation of correspondent accounts and/or GL asset accounts.
• Loan payment reversal, file maintenance and escrow processing.
• Key MICR corrections, balance transactions, maintain runs using check item processing software.
• Other typical office duties such as answer the telephone, operate office machines (copier, postage machine and statement stuffer) and assist with projects using Microsoft Office (Excel and Word) software.
• Inventory processing including ordering and distribution of supplies.
• Cross-train with others in the Operations Department.
• All other duties assigned as time and knowledge permit.

Qualifications:

• Must be able to lift 40 lbs.
• Must have excellent computer skills with the ability to learn new software.
• Be willing to embrace new technology as the banking industry is constantly changing.
• Need the ability to multi-task in a busy office environment.
• Must have attention to detail as accurate data entry is essential for this position.
• Great customer service skills with the ability to assist customers over the phone.
• Ability to remain discreet about confidential customer information.

Education/Experience:

• High School Diploma or Equivalent
• Prior banking experience preferred, but not required

The duties described above are the general nature and level of work performed, but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Supervisors or managers may ask job incumbents to perform other duties as needed and/or required.

Management has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.