Operations Specialist (Hybrid)

University of Missouri-Columbia; Columbia Township (MO); Hybrid; USD 25,000 - 32,000; Full time

Job summary

University of Missouri-Columbia is seeking a Business Support Specialist II to provide administrative and data management support in a hybrid role (60% remote, 40% on-site). The position involves coordinating communications, training records, weekly reporting, and materials distribution for ParentLink and related programs.

Ideal candidates will have an Associate's degree or equivalent with 2+ years of related experience, and preferred candidates may hold a Bachelor's degree with strong

Qualifications

• Associate's degree or equivalent plus at least 2 years of related experience.
• Preferred: Bachelor's degree.
• Proficiency in Microsoft Word and Excel; ability to learn new software programs and data management systems.
• Excellent organizational skills and attention to detail.
• Strong verbal and written communication abilities.
• Ability to work in a hybrid environment and travel as needed.

Responsibilities

• Cover TEL-Link phone line Mon-Fri 8:00am-5:00pm.
• Assist with mailing materials requests and WarmLine.
• Maintain data on surveys and gift card activity.
• Record trainings and meetings in TEAMS; prepare certificates.
• Compile materials for DOC locations and quarterly reports.
• Support staff with meetings, reports, and program administration.

Skills

Organization

Attention to detail

Growth mindset

Time management

Communication skills

Problem solving

Teamwork

Adaptability

Education

Associate's degree or equivalent

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

Hiring Department

ParentLink

Job Description

ParentLink offers parenting information and support to all Missourians using a variety of delivery methods to ensure universal access. Since 1989, ParentLink has served tens of thousands of Missouri families as well as service providers working with them.

Assists in covering the TEL-Link phone line M-F from 8:00 a.m. to 5:00 p.m.
Assist with mailing materials requests from staff and WarmLine
Keep track of materials and notify PL administration for replenishment
Assist with Kinship support groups by:
Email reminders for the Thursday meetings
Rename callers from phone numbers and names. Record the door prize winners
Record participants in TEAMS for the Thursday Informational meetings and the Tuesday Peer-to-Peer meetings
Record breakdown of Thursday participants for quarterly reports
Generate training certificates for Thursday meetings in TEAMS
Help with Quarterly reports by:
Recording FB and other social media counts
Send the counts quarterly to operations coordinator
Record trainings for staff members. Each member should record their training in TEAMS
Maintain data on WarmLine staff Satisfaction Surveys:
Complete the spreadsheet regarding the surveys that are returned by mail or Qualtrics
Report gift card activity to Ops supervisor on weekly basis or as requested
Assist with the oversight and the requested distribution of gift cards. Maintain the spreadsheet for program gift cards
Compile materials for DOC locations with location labels on boxes
Email birthday wishes to staff members
Maintain staff contact and birthday information
Participate in virtual and in-person meetings and events as requested.
Other duties as assigned

Shift

Monday through Friday, 8:00am-5:00pm

This is a hybrid position with it being 60% remote and 40% working on site.

Minimum Qualifications

An Associate's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

• * Bachelor's degree
• * Knowledge and experience in Microsoft Word and Excel; ability to learn new software programs and resource data management systems.
• * Excellent organizational skills and attention to detail
• * Growth mindset with ability to incorporate feedback into performance and willingness to suggest new strategies for improved efficiencies
• * Ability to independently manage time and prioritize tasks
• * Good verbal and written communication skills
• * Strong skills in problem-solving and navigating systems
• * Positive attitude
• * Ability to work hybrid
• * Ability to travel as needed
• * Able to work independently and as part of a team.
• * Applies education and experience to execution of job duties and furtherance of ParentLink's mission.
• * Actively contributes to a strong and positive work culture.

Anticipated Hiring Range

Salary Range: $18.00 - $23.00 per hour. This is a grant funded position.

Grade: GGS 007

University Title: Business Support Specialist II

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Sponsorship Information

Employment visa sponsorship is not available for this position.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.