Operations Specialist - Contracts, Commissions & Onboarding

Insurance Administrative Solutions, L.l.c.; Town and Country (MO); On-site; USD 60,000 - 75,000; Full time

Job summary

Integrity is seeking a Business Operations Administrator to support day-to-day administration and growth, overseeing commissions, contracting, compliance, onboarding, and technology coordination. You will work with senior leadership to improve processes, analyze data, and drive efficiency across a broad range of business functions.

The role emphasizes collaboration with agents, carriers, and internal teams, offering opportunities to manage special projects and contribute to strategic objectives.

Qualifications

• Bachelor's degree in business, operations, finance, insurance, or related field preferred.
• 3–5+ years of experience in operations, contracting, commissions, compliance or agency administration.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Advanced Microsoft Office skills, particularly Excel.
• Excellent communication and relationship-building abilities.
• High attention to detail and commitment to accuracy.

Responsibilities

• Support daily business operations and administrative functions.
• Identify and implement process improvements to increase efficiency and scalability.
• Serve as a trusted partner to leadership on operational initiatives and special projects.
• Assist with documenting workflows, procedures, and business processes.
• Administer commission processing, reconciliation, and issue resolution.
• Coordinate agent contracting and appointment activities.
• Maintain accurate contracting and commission records.
• Serve as a liaison between agents, carriers, and internal teams.
• Support compliance activities, audits, and documentation requirements.
• Ensure operational processes align with company and carrier guidelines.
• Prepare and maintain operational, sales, contracting, and commission reports.
• Analyze business data and provide actionable insights to leadership.
• Coordinate onboarding activities for new employees and independent agents.
• Assist with licensing, contracting, technology access, and training resources.
• Serve as a primary resource for agent operational support and inquiries.
• Support business systems, technology initiatives, and process automation efforts.
• Assist with system implementations, upgrades, and user adoption.
• Lead or participate in special projects that support strategic business objectives.

Skills

Organization

Analytics

Problem-solving

Prioritization

Excel

Communication

Attention to detail

Education

Bachelor's degree in Business, Operations, Finance, Insurance, or related field

Tools

Microsoft Office

Job description

Integrity is seeking a Business Operations Administrator to support day-to-day administration and growth, overseeing commissions, contracting, compliance, onboarding, and technology coordination. You will work with senior leadership to improve processes, analyze data, and drive efficiency across a broad range of business functions.

The role emphasizes collaboration with agents, carriers, and internal teams, offering opportunities to manage special projects and contribute to strategic objectives.