Operations Specialist

CSA; Washington (District of Columbia); On-site; USD 90,000 - 140,000; Full time

Job summary

CSA is seeking an Operations Specialist to support the Navy in Washington, DC, providing 12-hour on-site coverage at the SEOC and ensuring situational awareness per CCIRs. You will monitor both unclassified and classified reporting streams, perform analysis, and brief leadership on emerging trends and vulnerabilities.

The role requires a Secret clearance, 5+ years in operations centers, strong data skills (Excel, Power BI), and experience with C2/C4I processes.

Qualifications

• Active Secret Clearance required.

Responsibilities

• Synthesize SITREPs, spot reports, and messages to identify trends.
• Perform root cause analysis on operational reporting to identify vulnerabilities.
• Provide data-driven recommendations to improve incident response and planning.
• Analyze cross-domain reports to assess readiness and continuity of operations.
• Translate Navy data into enterprise-wide trend models for decision support.
• Maintain data architecture for trend analyses and dissemination.
• Provide 24/7 SEOC operational coverage.
• Monitor SEOC information systems for updates and changes.
• Disseminate real-time critical updates to stakeholders.
• Support Crisis Action Team operations using SEOC tools.
• Deliver high-level oral and written briefings to government representatives.
• Execute Continuity of Operations plans when directed.
• Track SEOC equipment status per SOP and local policy.
• Adhere to COMSEC and IA requirements for secure communications.

Skills

Secret Clearance

C2/C4I systems

SA/OPREP-3 monitoring

Excel (pivot tables)

Power BI / Data visualization

Education

Bachelor’s in Emergency Management / related field

Master’s in Emergency Management / related field

Tools

SharePoint

Microsoft Office

Job description

Description

Client Solution Architects (CSA) is currently seeking an Operations Specialist to support our Navy client onsite in Washington, DC.

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.

CSA Global Inc. is seeking an Operations Specialist to provide 12 hours/day , on-site support in monitoring, collecting, and sharing all aspects of reporting information associated with the operations of the Shore Enterprise Operations Center (SEOC), currently located with Building 111 at the Washington Navy Yard. Primary responsibility includes maintaining situational awareness (SA) and situational understanding (SU) in accordance with the Commander’s Critical Information Requirements (CCIRs) and with local directives and standard operating procedures. This requirement is often performed independently and serves as the command’s first line of critical information flow.

How Role will make an impact:

• Synthesize and analyze all incoming reporting streams--to include Situational Reports (SITREPs), spot reports, and global installation messages--to actively create, identify, and recommend overarching operational trends, patterns, and anomalies.
• Conduct rigorous root cause analysis and deep-dive assessments on the total volume of operational reporting to recommend localized or enterprise-wide vulnerabilities, directly supporting Commander's decision-making.
• Utilize operational report trends and established reporting triggers to generate data-driven recommendations and predictive analysis, improving immediate incident response, force protection, and crisis action planning.
• Analyze cross-domain operational reporting to determine the broader impacts of ongoing events on Shore Enterprise readiness and continuity of operations.
• Improve fleet integration and Type Commander (TYCOM) communication by integrating and translating Navy Component Commander (NCC) and TYCOM operational data into enterprise-wide trend models.
• Establish and maintain a data architecture that supports the compilation, organization, assessment, and rapid dissemination of trend analyses generated from all available reporting methods.
• Provide continuous 24/7 SEOC operational coverage.
• Actively monitor unclassified and classified SEOC information systems for updates, alerts, and operational changes.
• Screen, categorize, analyze, and format all incoming message traffic for rapid distribution.
• Disseminate critical intelligence and situational updates in real time.
• Support Crisis Action Team (CAT) operations, fully utilizing the C4I Suite and other available SEOC information systems.
• Provide approved oral and written responses, as well as high-level briefings, to queries on behalf of the Government representative.
• Execute Continuity of Operations (COOP) plans when directed.
• Track the status of SEOC equipment and report in accordance with local policy and standard operating procedures (SOPs).
• Follow local security procedures, comply with all regulations governing secure communications equipment (COMSEC), support Navy Information Assurance (IA) requirements, and ensure the proper handling of classified material within an open-secret secure space.

Requirements

What you’ll need to have to join our award-winning team:

• Clearance: Must possess and maintain an active Secret Clearance.
• A minimum of five (5) years of combined experience in continuous operations center watch standing and evaluating operational intelligence/reporting to identify trends.
• Demonstrated experience actively monitoring unclassified and classified Command and Control (C2) or C4I systems, screening high volumes of message traffic, and maintaining Situational Awareness (SA) in a high-tempo, 24/7 environment.
• Strong knowledge of the National Incident Management System (NIMS), Incident Command System (ICS), US Navy reporting processes (e.g., OPREP-3), and crisis action planning.
• Proficiency in Microsoft Office productivity tools, with a strong focus on Excel (pivot tables, data modeling), SharePoint list management, and data visualization tools (e.g., Power BI) to track and project trend data.
• Strong experience in synthesizing multi-source operational reporting (e.g., SITREPs, spot reports) to identify historical patterns, conduct root cause analysis, gap analysis, and Course of Action (COA) development.
• Exceptionally strong written and oral communications skills, with the personal decorum, temperament, and bearing required to successfully brief Flag Officers and senior civilian executives during rapidly evolving incidents.
• In-depth knowledge of Emergency Management Program Assessment.

What Sets You Apart:

• Bachelor’s and master’s degree in Emergency Management, Disaster Preparedness/Response, Analytics, Public Policy, Public Administration, or Business Administration.
• Direct knowledge of or experience with the Navy installation EM program

Physical Requirements:

While performing the duties of this job, the employee is regularly required to:

• Sit for extended periods of time and work at a computer workstation
• Use hands and fingers to operate keyboards, mice, and other input devices
• Communicate effectively, both verbally and in writing
• Specific vision abilities required may include close vision, distance vision, depth perception, and the ability to adjust
• Stand, walk, bend, or reach; Access equipment located in data centers, offices, or under desks
• Lift and/or move equipment weighing up to 25 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, in accordance with the Americans with Disabilities Act (ADA).