Operations Specialist

Pavago; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Pavago in the United States is seeking an Operations Specialist to manage live workforce operations within a fast-moving scheduling and staffing environment. You will own the shift lifecycle from onboarding to coverage and ensure seamless service execution.

This remote role emphasizes ownership, proactive problem solving, and clear communication with clients and professionals, with a focus on reliability and efficiency across shifts.

Qualifications

• 2+ years experience in operations, staffing, or workforce coordination.
• Strong written and spoken English communication skills.
• Ability to multitask and manage live priorities under pressure.
• Experience using operational systems, scheduling platforms, CRMs, and digital tools.
• Strong organizational and time-management skills.

Responsibilities

• Own the end-to-end shift fulfillment process.
• Respond quickly to client staffing requests and assign professionals to shifts.
• Confirm attendance and ensure shifts are filled accurately and on time.
• Coordinate coverage for urgent or last-minute staffing needs.
• Monitor live attendance, track clock-ins, and resolve issues in real time.
• Onboard and activate workers on the platform and maintain ongoing communication.
• Keep trackers, systems, and notes updated; document issues and resolutions.

Skills

Operations coordination

Staffing

Scheduling

English communication

Tools

CRM systems

Scheduling platforms

Operational systems

Digital communication tools

Job description

Operations Specialist (Workforce Operations / Live Scheduling / Staffing Coordination)

Full-Time Remote | U.S. Hours

About the Role

We’re hiring a highly organized and execution-focused Operations Specialist to manage live workforce operations inside a fast-moving scheduling and staffing environment.

This is not a traditional admin or support role.

This position sits at the center of daily operations and is responsible for:

• filling shifts,
• coordinating workers,
• resolving real-time operational issues,
• and ensuring clients receive seamless service execution.

You’ll manage the full shift lifecycle:
from onboarding professionals scheduling coverage monitoring attendance resolving emergencies and last-minute changes.

If you thrive in:

• fast-paced environments,
• live operational coordination,
• staffing logistics,
• and high-ownership roles,

this opportunity is a strong fit.

What You’ll Own

Shift Fulfillment & Workforce Coordination

• Own the end-to-end shift fulfillment process
• Respond quickly to incoming client staffing requests
• Assign professionals to shifts and confirm attendance
• Ensure shifts are filled accurately and on time
• Coordinate coverage for urgent or last-minute staffing needs

Live Operations & Real-Time Issue Resolution

• Monitor live attendance and track clock-ins
• Follow up on:
  • late arrivals
  • no-shows
  • cancellations
  • emergencies
• Quickly secure replacement workers when needed
• Coordinate directly with:
  • clients
  • workforce professionals
  • on-site managers
• Resolve operational issues in real time while maintaining service quality

Workforce Onboarding & Engagement

• Onboard and activate workers on the platform
• Maintain ongoing communication with professionals
• Build long-term workforce reliability and engagement
• Ensure workers understand schedules, expectations, and workflows

Systems, Tracking & Documentation

• Keep operational systems, trackers, and notes fully updated
• Maintain accurate scheduling and attendance records
• Document issues, resolutions, and operational updates clearly
• Ensure workflows remain organized and scalable

Process Improvement & Operational Efficiency

• Identify recurring operational bottlenecks
• Recommend workflow improvements to increase efficiency
• Improve:
  • response times
  • attendance reliability
  • shift fill rates
  • operational consistency

Required Experience & Skills

• 2+ years experience in:
  • operations
  • staffing
  • workforce coordination
  • scheduling
  • marketplace operations
• Strong written and spoken English communication skills
• Ability to multitask and manage live priorities under pressure
• Strong stakeholder coordination and communication abilities
• Experience using:
  • operational systems
  • scheduling platforms
  • CRMs
  • digital communication tools
• Strong organizational and time-management skills
• Reliable internet and professional remote work setup

Nice-to-Have Experience

• Experience in:
  • staffing agencies
  • workforce marketplaces
  • shift-based businesses
  • on-demand service environments
• Experience handling:
  • attendance tracking
  • clock-ins
  • no-show management
  • workforce KPIs
• Startup or high-growth operational experience
• Process improvement and workflow optimization exposure

What Makes You a Strong Fit

• You stay calm in fast-moving operational environments
• You proactively solve problems before they escalated
• You take ownership instead of waiting for direction
• You communicate confidently with both clients and workers
• You are highly organized and detail-oriented
• You thrive balancing multiple live priorities simultaneously

What a Typical Day Looks Like

• Review incoming shift requests and staffing needs
• Coordinate with professionals to confirm attendance
• Monitor active shifts and resolve live operational issues
• Handle last-minute cancellations and replacement staffing
• Communicate with clients and on-site managers
• Update trackers, systems, and operational notes
• Identify inefficiencies and improve workflows

In short:
You ensure every shift is covered, every issue is resolved quickly, and daily operations run smoothly from start to finish.

Key Metrics for Success (KPIs)

• Shift fill rate
• Time-to-fill open shifts
• Reduction in no-shows and attendance issues
• Client response and resolution time
• Workforce reliability and engagement
• Operational accuracy and documentation quality
• Client satisfaction scores

Why This Role Stands Out

• High-impact operational ownership role
• Fast-paced environment with real-time decision-making
• Strong growth exposure inside a scaling business
• Opportunity to directly influence operational success and service quality
• Work closely with clients, workforce teams, and leadership

Interview Process

• Initial Phone Screen
• Video Interview with Pavago Recruiter
• Scenario-Based Operations Interview
• Client Interview
• Offer & Background Verification