Scheduling & Operations Specialist

GLOBAL OPS; New York (NY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Competitive NYC compensation

Structured weekly schedule

Clear role boundaries

Growth pathway

Operational core of a growing security

Job summary

GLOBAL OPS Scheduling & Operations Specialist is an on-site role in Manhattan, serving as a core member of the SOC. You will coordinate real-time workforce coverage, monitor attendance, and manage escalations across multiple client locations.

This position requires strong organizational skills, decisive communication, and Excel proficiency to maintain logs, ensure coverage reliability, and support incident response in a fast-paced environment.

Qualifications

• 3+ years of experience in scheduling, dispatch, workforce coordination, or similar fast-paced roles.
• Strong organizational and multitasking skills.
• Ability to make sound decisions under pressure.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinate workforce scheduling and staffing across client locations.
• Assign daily and weekly shifts based on availability and operational needs.
• Monitor attendance, punctuality, and overtime exposure.
• Communicate schedule updates clearly and promptly.
• Handle real-time staffing adjustments as conditions change.
• Verify site access requests and maintain logs of decisions.
• Escalate incidents and coordinate rapid response coverage when needed.
• Generate shift coverage reports and track attendance trends.

Skills

Scheduling & coordination

Decision making under pressure

Communication skills

Attention to detail

Tools

Microsoft Excel

Job description

Location: Manhattan, NY
Schedule: Full-Time, 40+ Hours per Week (Fixed Schedule; Includes Weekends)
Work Setting: On-Site (Security Operations Center Environment)
Compensation: $24 - $27 per hour (Based on Experience)
Reports To: Manager, Scheduling & Operations

About The Role

The Scheduling & Operations Specialist serves as a core member of GLOBAL OPS’ Security Operations Center (SOC). This role is responsible for real-time workforce coordination, attendance monitoring, escalation handling, and operational continuity across multiple client locations.

This position is designed for highly organized, decisive professionals who thrive in fast-paced, real-time environments. The Specialist plays a critical role in stabilizing daily field operations, ensuring coverage reliability, and serving as a central coordination point between field teams and leadership.

This is an operational command-support role.

Core Responsibilities

• Workforce Scheduling & Coordination
• Assign daily and weekly shifts based on availability, qualifications, and operational needs
• Maintain optimal staffing levels while managing overtime exposure
• Communicate schedule updates clearly and promptly
• Make real-time adjustments to staffing plans as conditions change
• Real-Time Attendance Monitoring
• Track employee attendance and punctuality
• Monitor shift check-ins and verify coverage status
• Identify no-shows or late arrivals immediately
• Coordinate rapid response coverage for call-outs
• Security Operations Center (SOC) Responsibilities
• Verify visitor access requests in accordance with site protocols
• Grant or deny entry authorization based on established procedures
• Coordinate verification of mail and package inspections when required
• Issue real-time operational updates to field teams and management
• Maintain accurate logs of access decisions, attendance records, and escalations
• Monitor internal systems to ensure continuous operational visibility
• Escalation & Incident Coordination
• Serve as first point of contact for operational disruptions
• Escalate issues to Company Management when appropriate
• Document incidents and unusual occurrences accurately
• Maintain calm, professional communication during time-sensitive situations
• Reporting & Documentation
• Maintain detailed scheduling and attendance records
• Generate shift coverage reports
• Track trends in absenteeism and coverage gaps
• Support operational data tracking and improvement initiatives

Qualifications

• 3+ years of experience in scheduling, dispatch, workforce coordination, operations support, or similar fast-paced roles
• Strong organizational and multitasking skills
• Ability to make sound decisions under pressure
• Excellent verbal and written communication skills
• Strong attention to detail
• Proficiency in Microsoft Office (Excel required)
• Experience in private security, logistics, dispatch, or workforce management preferred

Work Environment & Expectations

• On-site role in Manhattan
• 40+ hour structured schedule
• Includes weekend shifts
• Fast-paced, real-time operational environment
• Requires high responsiveness and decision-making ability

What Success Looks Like

• Minimal unfilled shifts
• Rapid response to call-outs
• Accurate and timely documentation
• Professional escalation handling
• Reduced operational disruptions
• Strong collaboration with Field Management

Career Path

Scheduling & Operations Specialist
->
Senior Scheduling & Operations Specialist
->
Manager, Scheduling & Operations
->
Senior Manager
Clear advancement is based on performance, operational maturity, and leadership readiness.

Why Join GLOBAL OPS

• Competitive compensation aligned with NYC market
• Structured weekly schedule
• Clear role boundaries
• Defined growth pathway
• Opportunity to work at the operational core of a growing security organization