Operations Specialist

Esusu; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Esusu Identity Services is seeking an Operations Specialist to scale our fast-growing unit. You’ll own end-to-end client onboarding, drive platform integrations, and coordinate training with property management partners.

Joining a startup-within-a-company, you’ll balance speed with rigor, collaborate with engineering and sales, and help turn verification data into smooth, scalable operations for renters and managers alike.

Qualifications

• Lead end-to-end onboarding for new property management clients.
• Coordinate and support platform implementation and data configuration.
• Provide client training and enable successful adoption.

Responsibilities

• Lead Client Onboardings: Manage the end-to-end setup process for new property management clients, including data configuration, platform integration, and user provisioning.
• Faciliate Client Training: Conduct tailored training and ensure client teams are proficient with the Esusu Identity Services platform.

Skills

Client onboarding

Implementation

Training

Job description

Esusu: Building Credit Access for All

Your financial future shouldn't depend on your race, background, or zip code. Yet 45 million Americans remain "credit invisible," while countless others face denials, evictions, and predatory interest rates regularly. Esusu is changing that.

As a financial technology and data platform, we're revolutionizing financial health, identity services, and inclusive decision-making for individuals and businesses alike.

Our impact speaks volumes:

• $50 billion in credit activity facilitated

• 5 million+ rental units in our network

• Trusted partnerships with leading real estate companies, government entities, fintechs, banks, and employers

Through our enterprise services, embedded products, and consumer offerings, we're creating a financial system that works for everyone—right when fintech innovation matters most. Join us in building a future where financial systems are inclusive by design, access is standard, and opportunity reaches everyone.

Unlock Tomorrow with Esusu.

About Esusu Identity Services (EIS)

Fraud is a persistent and growing problem in multifamily housing. Over 90% of property managers encounter fraud every year, and fraudulent applications contribute to roughly half of all evictions, creating significant financial losses and operational strain.

Esusu Identity Services (EIS) provides income and identity verification software that helps property managers identify fraudulent rental applications before they become costly evictions, unpaid rent, or operational headaches. Our products reduce manual review and enable leasing teams to make confident, consistent decisions.

Today, EIS focuses on income, ID and SSN verification. Our goal is to rapidly expand into a more holistic renter underwriting platform — one that makes leasing more fraud-resistant, more accurate, and meaningfully easier for property management teams. This will require expanding our feature set, deepening integrations, and balancing fraud prevention with a seamless applicant experience.

Formerly known as Celeri, EIS was acquired by Esusu in January 2025 and operates as a fast-moving, entrepreneurial team within the broader organization.

The Challenge

We’re looking for a versatile Operations Specialist to join Esusu Identity Services, where you’ll play a key role in scaling our operations and driving impact across our fast-growing business unit.

This role is an opportunity to work on the most important operational initiatives across a multitude of domain areas. EIS operates like a startup within Esusu — we move quickly, prioritize judgment over process, and focus on outcomes over perfection. You will be expected to independently drive clarity, make tradeoffs, and push work forward in an environment with incomplete information.

You will report to the EIS Head of Operations (previously Co-Founder/COO of Celeri) and work closely with engineering, leadership, customers, and external partners to shape the future of the product.

What will you help deliver

Client Onboarding & Implementation

• Lead Client Onboardings: Manage the end-to-end setup process for new property management clients, including data configuration, platform integration, and user provisioning.

• Facilitate Client Training: Conduct tailored training