Customer Integrations Advisor (27779804)

Essent Guaranty, Inc.; Radnor (Delaware County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

401(k)

Disability benefits

Job summary

Essent Guaranty, Inc. is looking for a Customer Integrations Advisor to support the integration of services with partner systems in Radnor, PA. This role involves coordinating with partners and internal teams to ensure efficient data exchange and customer satisfaction.

The ideal candidate will have a bachelor's degree and at least 4 years of relevant experience in mortgage operations or technology integrations. The position offers a full in-office experience and a competitive benefits package, including healthcare and 401(k).

Qualifications

• 4+ years of experience in mortgage operations, technology integrations, or data mapping.
• Strong knowledge of mortgage loan origination workflows and business rules.
• Ability to work with external partners across varying schedules.

Responsibilities

• Serve as the primary point of contact for external partners throughout integration.
• Elicit, analyze, and translate business requirements between organizations.
• Perform detailed data mapping, validation, and audit activities.

Skills

Mortgage operations

Data mapping

Partner coordination

Integration efficiency

Customer service

Education

Bachelor's degree in Business, Information Systems, Technology, Finance

Tools

Microsoft Office applications

Loan Origination Systems (LOS)

Point of Sale (POS)

Product and Pricing Engines (PPE)

Job description

Essent Group Ltd. (NYSE: ESNT) is a Bermuda-based holding company (collectively with its subsidiaries, "Essent") which serves the housing finance industry by offering private mortgage insurance, reinsurance, risk management products and title insurance and settlement services to mortgage lenders, borrowers, and investors to support homeownership. We are focused on managing risk and dedicated to serving as a strong and fair counterparty. As a company, we bring strong private capital and a commitment to risk management to the mortgage insurance industry.

Title: Customer Integrations Advisor

Location: Radnor PA (Fully in-office)

This is an individual contributor position that works under limited supervision and is responsible for supporting the successful integration of Essent Guaranty’s services with external partner systems, including Loan Origination Systems (LOS), Product and Pricing Engines (PPE), Point of Sale (POS) platforms, and direct customer integrations. The role serves as a key liaison between external partners and internal technology teams, ensuring accurate, efficient, and reliable data exchange while delivering high quality customer experience.

Responsibilities

• Serve as the primary point of contact for external partners throughout the end‑to‑end integration lifecycle, providing clear communication, coordination, and support.
• Elicit, analyze, and translate business requirements and technical specifications between partner organizations and internal IT teams.
• Perform detailed data mapping, validation, and audit activities to ensure data accuracy, completeness, and integrity across integration workflows.
• Manage and prioritize multiple concurrent integration initiatives, assessing business impact and ensuring timely and accurate delivery.
• Apply mortgage origination, credit policy, and pricing knowledge to troubleshoot and resolve integration‑related issues.
• Leverage AI‑enabled tools and agent‑based workflows to improve integration efficiency, data quality, anomaly detection, and overall throughput.
• Perform other duties as assigned by management.

Minimum Education & Experience Requirements

• Bachelor’s degree in Business, Information Systems, Technology, Finance, or a related field, or equivalent combination of education and experience.
• 4+ years of experience in mortgage operations, technology integrations, financial services systems, or a related role involving data mapping and partner coordination.
• Ability to work with external partners across varying schedules and time zones as needed.
• Occasional work outside of normal business hours during critical integration milestones.
• Strong knowledge of mortgage loan origination workflows, business rules, and pricing methodologies.
• Working knowledge of partner‑facing platforms including LOS, POS, and PPE systems.
• Experience applying AI tools or AI agents to improve data mapping, validation, and integration efficiency.
• Exceptional attention to detail with strong auditing and validation skills.
• Ability to translate technical concepts for both technical and non‑technical audiences.
• Strong organizational and time‑management skills with the ability to manage multiple priorities.
• Customer‑focused mindset with a commitment to high‑quality service delivery.
• Ability to work effectively both independently and as part of a cross‑functional team.
• Proficient with standard business and collaboration tools (e.g., Microsoft Office applications).

Our commitment to your success is enhanced by our competitive salary and comprehensive benefits package including paid time off, medical, dental, vision, 401(k) and disability benefits. We work to maintain a positive environment for our employees, where people can learn and grow with the company. Essent is an Equal Opportunity Employer.