Operations Specialist

Back On Course Educational Services LLC; Sacramento (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid sick & vacation time

Mission-driven culture

Opportunities for growth & advancement

Job summary

A mission-driven educational services company seeks an Operations Specialist to ensure efficient program management and enhance client outcomes. This role entails developing policies, overseeing staff, and contributing to the organizational mission. Candidates should have experience in human services or similar fields, and team leadership.

Qualifications

• 2-3 years of experience in program operations or project management.
• Minimum of 1 year experience managing a team.
• Self-starter with an entrepreneurial spirit.

Responsibilities

• Develop program goals, policies, and processes.
• Lead the employee hiring, onboarding, and training processes.
• Facilitate client intake process and monitor evaluations.

Skills

Analytical skills

Communication

Flexibility

Self-directedness

Team management

Statistical analysis

Organizational skills

Tools

Online meeting software

Instant messaging platforms

Job description

Who We Are:

Approximately one in four U.S. jobs requires some level of science knowledge, but companies are struggling to find and retain employees with the skills they need—especially skills like math and programming. Back On Course Educational Services is the solution to this problem. We provide personalized educational support for adults who want to thrive in a career in the science workforce. Our experts have hands-on experience and deliver a variety of engaging methods of support including one-on-one training sessions and workshops. They specialize in and have a passion for working with adults that are underrepresented in the science workforce.

We know what it’s like, because we’ve been there. We’ve helped our clients gain new skills, earn certifications, and more. It’s time to reimagine how we develop our workforce. It’s time to get back on course.

Job Overview:

We are currently seeking an Operations Specialist to help our program run like a well oiled machine. You’ll interface with clients and act as the direct manager for our Educational Support Specialists.The ideal candidate has strong analytical skills, can quickly establish a rapport and communicate well, demonstrates an ability to be flexible and adaptable in a dynamic environment, and has a high degree of self-directedness and self-efficacy. This is an exciting opportunity to join a growing, mission-driven company at a pivotal stage.

Read on to learn how you will make an impact and contribute to the operational health and success of the Back On Course Educational Services team in your role.

Responsibilities include:

Exhibit professional, caring, and welcoming communication that models patience, compassion, and respect for diverse cultures and experiences

Develop program goals, policies and processes to achieve the program's objectives and optimize client outcomes

Facilitate client intake process

Organize and monitor client assessment and evaluation processes

Provide regular program updates, presentations, and reports to staff and stakeholders

Collaborate with staff to identify barriers to achievement of client objectives; create action plans to overcome them

Identify trends and assess opportunities to improve program operations processes and own execution

Anticipate and track operational risks and issues and provide strategic solutions

Lead the employee hiring, onboarding and training processes

Communicate, collaborate, and consult with the Bookkeeping Specialist to achieve business financial objectives

Keep up to date with the current industry and market regulations, technology, trends and forecasts

Advance the organization's mission and values

*The specialist will work both remotely, and in-person. The position will occasionally require travel from one job site to another during the work day. The specialist must be able to perform the outlined job duties and responsibilities that support the performance standards of the position with or without accommodations.

Benefits:

Benefit eligible

Paid sick & vacation time

Mission driven, people-first culture

Opportunities for growth & advancement

Required Qualifications/Skills

2-3 years of experience in a human services-related field, program operations or project management

A self-starter with an entrepreneurial spirit

Minimum of 1 year experience managing a team

Experience managing budgets and expenses

Statistical analysis experience

Grant and/or proposal writing experience

Excellent organizational, verbal communication, and writing skills

Aptitude to learn new software and systems

Ability to work seated in front of a computer for long periods of time

Ability to maintain confidentiality

Ability to successfully pass background check

Preferred Qualifications/Skills:

Project Management Professional certification

Familiarity and experience with online meeting software, online chat/instant messaging, and group sharing platforms (Zoom or WebEx, Slack, Microsoft Teams, etc.)

Statistical analysis experience

Spanish fluency

CPR certification

First Aid certification

Note: This is a full-time hourly role currently scoped at 30 hours/week.

Flexible work from home options available.