Operations Specialist

Lime; Phoenix (AZ); On-site; USD 22,000 - 33,000; Full time

Job summary

Lime in Phoenix, AZ is seeking an Operations Specialist to support daily field operations, deploying and retrieving our shared electric vehicles, and ensuring safety and quality in every task.

You will work outdoors in various weather, lift up to 65 lbs, coordinate with the team, and engage with riders and city partners while upholding Lime safety standards.

Qualifications

• Must be at least 21 years old with a valid in-state driver license and a clean driving record.
• Ability to drive large vans and work outdoors in all weather conditions.
• Ability to lift up to 65 lbs (35 kg) frequently.

Responsibilities

• Safely operate a van for deployment and retrieval of Lime electric vehicles.
• Interact with the local community and assess risk to safety.
• Maintain communication with the team and assist with safety reviews and vehicle cleanliness.
• Support battery management, documentation, and quality checks as required.
• Perform routine vehicle maintenance tasks such as brake adjustments and tire inflation.

Job description

As the largest global shared micromobility business, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me.

We are looking for Operations Specialists to join our team. In this role, you’ll help support our daily operations including deploying and retrieving our fleet of shared electric vehicles. This is an exciting role where you will wear many 'helmets' to support the Lime team.

What you’ll do:

• Safely operate a van for several hours a day to assist with the deployment and retrieval of Lime electric vehicles within the local market
• Interact with the local community to retrieve vehicles critically assessing risk to not compromise safety and occasionally using de escalation skills
• Address and resolve issues with city requests related to stickers, reflectors, and other minor issues as outlined by Lime established service level agreements
• Maintain communication with the team including peers, shift lead, and manager
• Participate in Lime events including providing support with valet services, assisting in staging and conducting safety reviews while ensuring the cleanliness of our vehicles
• Support battery management operations when applicable by ensuring accurate documentation, safety measures, and quality checks are completed
• Perform preventative maintenance on our vehicles by identifying and completing small repairs including but not limited to brake adjustments and tire inflation, and assisting with the rotation of scooters and supporting in warehouse flow
• Monitor designated zones by conducting on-foot patrols of the local area to ensure vehicle parking compliance and tidiness in accordance with city requests
• Detect and report uncommon situations related to on the ground service and product
• Occasionally assist customers in field by providing support related to Lime vehicles
• Follow established safety procedures to ensure Lime riders are on the safest vehicles
• May operate a pallet jack or push cart on an as needed basis
• Additional job related tasks as assigned

About you:

• Must be at least 21 years of age and have a valid in-state driver license with a clean driving record
• Must be at least 21 years of age with a valid driver license and good driving record
• Experience in a similar position with knowledge of the local geography
• Ability to drive large vans and work outdoors in all weather conditions
• Ability to lift up to 65lbs / 35 kg on a frequent basis required
• Knowledge of cell phone applications. iOS experience preferred
• Ability to work various shifts including evenings and weekends
• Experience safely operating a pallet jack or push cart
• Strong problem-solving skills, with the ability to perform quick and efficient repairs
• Self-motivated and the ability to work independently with minimal supervision
• Strong organizational skills with the ability to manage daily tasks
• A safety-oriented mindset, capable of conducting rigorous quality checks
• Excellent communication skills with the ability to interact with team members, riders, and city officials

*Disclaimer:

To ensure the safety of our drivers Dual-Facing AI Dash Cams that record the road and inside the cab have been installed in our vehicles. As a requirement of this position, a waiver accepting acknowledgment of the Dash Cam in Lime's vehicle must be signed.

This is a contracted position employed and compensated by a third-party employer. By submitting an application, candidates acknowledge and agree that Lime may share their submitted information with the designated third-party employer, who may then contact them regarding the role. Compensation and benefits, if any, are determined and provided solely by the employer of record.

Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email [e-mail] for assistance.