Operations Specialist

Trinity Packaging Supply; Newport Beach (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO & Holidays

401k with employer 3% contribution

GTL life Insurance

Voluntary life insurance

Voluntary STD plan

Game areas in our offices, including a

Weekly catered lunches

Free office snacks & drinks

Job summary

Trinity Packaging Supply is seeking an Operations Specialist - Order Management to oversee and optimize the end-to-end order fulfillment process on-site in Newport Beach, CA. You will coordinate with sales, logistics, and customer service to ensure orders are processed accurately and delivered on time.

The role requires strong organizational skills, attention to detail, and a demonstrated ability to thrive in a fast-paced company that values innovation and teamwork.

Qualifications

• Proven experience in order management, logistics, or operations in a fast-paced environment.
• Strong understanding of order fulfillment processes, inventory management principles, and supply chain operations.
• Working knowledge of ERP systems (NetSuite experience preferred).
• Proficiency in Google Suite, Microsoft Office applications, and spreadsheet Excel.
• Flexibility to adapt to changing priorities and business needs.

Responsibilities

• Receive, review, and process incoming orders accurately and promptly using designated systems and tools.
• Monitor vendor inventory levels and collaborate with the Supply Chain team to ensure optimal stock availability for order fulfillment.
• Track orders from receipt to delivery, proactively identifying and resolving any issues or delays.
• Coordinate with shipping carriers and logistics partners to schedule pickups, generate shipping labels, and ensure timely delivery of orders.
• Work closely with suppliers to ensure timely processing and fulfillment of drop ship orders, including following up on order status to ensure on-time delivery.
• Collaborate with the Customer Success team to address order-related inquiries and resolve any issues or discrepancies.
• Maintain accurate records of order processing activities, inventory levels, and performance metrics, generating regular reports and analysis to inform decision‑making.
• Track and report on key performance indicators such as order accuracy, fulfillment lead times, and inventory levels.
• Continuously identify opportunities for process optimization and efficiency gains within the order fulfillment workflow, implementing improvements as needed.
• Ensure compliance with relevant regulations and internal policies governing order processing, inventory management, and shipping operations.
• Maintain accurate records of Sales Order, Purchase Order, Item Fulfillment, and inventory transactions.
• Assist with other operational tasks and projects as needed.

Skills

ERP systems

NetSuite

Google Suite

Excel

Order management

Inventory management

Supply chain

Flexibility

Job description

Trinity Packaging Supply is the first company to leverage proprietary software to connect over 300 distribution and manufacturing centers across North America to provide businesses with packaging’s largest catalog (over 80,000 custom and stock packaging supplies) — offered at low prices with next-day delivery.

Since 2010, Trinity has been the wholesale source of pallets and packaging supplies for manufacturers, retailers, and logistics companies across North America. We have a mindset of innovation, harnessing the power of state-of-the-art technology and our growing network of manufacturing and distribution partnerships to change how businesses think about packaging supplies.

After sustained hyper-growth, doubling revenue every two years, we are scaling our team and applying our dropship expertise to a new e-commerce platform. Similar to how Airbnb changed hospitality and Uber changed transportation, this will change the packaging industry forever.

THE CULTURE

At Trinity Packaging Supply, everyone is driven to win and do whatever is necessary to help push the company to new heights. The culture is about rising the tide that will lift all boats and growing the company into something greater. We believe each team member delivers unique value, and together we are a force for positive change in the world. Not only do we save our customers money, but we also have a lot of fun doing it. We walk the talk and have the awards to prove it.

PACKAGING’S LARGEST CATALOG

A First-of-its-kind, Tech-forward Approach

“We are in the final stages of introducing a fully online e-commerce packaging supply solution for businesses that will involve mastering the dropship platform and automating the brokerage model in a way that will empower clients with the best pricing, instant access to information, next day shipping, and more.” - Anthony Magaraci, Founder/CEO | Read More from Authority Magazine

THE OPPORTUNITY

This is a once-in-a-lifetime opportunity to work for a company that is on the verge of disrupting an entire industry and play a key role in that success. As a bonus, Trinity is also one of Inc. Magazine's Best Workplaces in America (three-time winner!). The culture at Trinity Packaging Supply puts the team first which has directly contributed to the company’s growth.

Our authenticity and confidence are part of what makes the creative minds behind Trinity continue to innovate, serve, and connect with the real people behind the businesses we serve.

Summary

The Operations Specialist - Order Management is responsible for managing and executing the order fulfillment process efficiently and accurately. This role involves cross-functionally coordinating with sales, logistics, and customer service teams to ensure orders are processed, packed, and delivered on time and comply with company policies and procedures. The ideal candidate will have excellent organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.

Responsibilities

• Receive, review, and process incoming orders accurately and promptly using designated systems and tools.
• Monitor vendor inventory levels and collaborate with the Supply Chain team to ensure optimal stock availability for order fulfillment.
• Track orders from receipt to delivery, proactively identifying and resolving any issues or delays.
• Coordinate with shipping carriers and logistics partners to schedule pickups, generate shipping labels, and ensure timely delivery of orders.
• Work closely with suppliers to ensure timely processing and fulfillment of drop ship orders, including following up on order status to ensure on-time delivery.
• Collaborate with the Customer Success team to address order-related inquiries and resolve any issues or discrepancies.
• Maintain accurate records of order processing activities, inventory levels, and performance metrics, generating regular reports and analysis to inform decision‑making.
• Track and report on key performance indicators such as order accuracy, fulfillment lead times, and inventory levels.
• Continuously identify opportunities for process optimization and efficiency gains within the order fulfillment workflow, implementing improvements as needed.
• Ensure compliance with relevant regulations and internal policies governing order processing, inventory management, and shipping operations.
• Maintain accurate records of Sales Order, Purchase Order, Item Fulfillment, and inventory transactions.
• Assist with other operational tasks and projects as needed.

QUALIFICATIONS & REQUIREMENTS

You could be a fit if you have:

• Proven experience in order management, logistics, or operations, preferably in a fast-paced environment.
• Strong understanding of order fulfillment processes, inventory management principles, and supply chain operations.
• Working knowledge of ERP systems (NetSuite experience preferred)
• Proficiency in Google Suite, Microsoft Office applications, and spreadsheet Excel.
• Flexibility to adapt to changing priorities and business needs.

Bonus if you are:

• Self‑motivated
• Passionate about learning

WORKING CONDITIONS

• Must be able to remain in a stationary position 80% of the time.
• Position is on‑site (5 days) in an office setting.
• Constantly operates a computer.

BENEFITS & PERKS

Trinity Packaging Supply is a three‑time winner of Inc. Best Workplaces because we put our team first. It's a "work hard, play hard" type of environment. A few of the employee perks that make us award‑winning include:

• PTO & Holidays
• 401k with employer 3% contribution
• GTL life Insurance
• Voluntary life insurance
• Voluntary STD plan
• Game areas in our offices, including pool shark lessons every Friday!
• Weekly catered lunches
• Free office snacks & drinks

Trinity is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know by reaching out to [e-mail].