Operations Specialist

County of Delaware; Media (Delaware County); On-site; USD 52,000 - 78,000; Full time

Job summary

County of Delaware’s Civil Defense seeks an Operations Specialist in the Special Operations Section to provide subject matter expertise, inform department annexes, coordinate field operations, and maintain deployable equipment and teams.

The role includes training staff, managing data and tracking systems for deployments, calendars, fleet, equipment, and volunteer hours, plus handling grant paperwork and team files; available 24/7 for deployments.

Qualifications

• High school diploma or GED required.
• Extensive data management and reporting experience required.
• Familiarity with Emergency Management or response.
• Pennsylvania driver's license in good standing.
• ICS 100, 200, 700, and 800 completed.
• Emergency Vehicle Operations Certificate (EVOC).

Responsibilities

• Track resource requests and deployments as a daily task.
• Maintain equipment, fleet, and volunteer tracking records.
• Keep mandated records and data for team deployments per grant and regulations.
• Train, coordinate, support, and work with volunteers and paid partners weekly.
• Attend meetings and represent the Department as a subject matter expert weekly.
• Support deployments and communications on a monthly/PRN basis.

Skills

Data management

Volunteer coordination

Training delivery

Team coordination

Education

High school diploma or GED

Tools

Volunteer management software

Microsoft Teams

Zoom

JUVARE

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

The Operations Specialist role within the Special Operations Section of Civil Defense provides subject matter expertise to inform the Department Operational Annexes of the County EOP, coordinates and assists with field operations at the direction of Emergency Management and requests of municipal partners, and maintains and deploys equipment and teams specific to their areas of expertise.

The Operations Specialist is also responsible for providing training in their area of expertise to department and partner team members.

The Operations Specialist (Special Operations Team Coordinator) administers and coordinates data and tracking systems associated with the team’s functions, including but not limited to emergency deployments, calendars, fleet, equipment, and volunteer hours. This position serves as the primary coordinator of team files and data management for the daily tracking of mandated reporting and serves as the point person for grant paperwork files and team work files.

This role provides emergency deployment support through management of state and county volunteer deployment notifications and serves in key roles within the County EOC assignment in coordination with the Emergency Management Team.

Available 24/7 for deployment. Includes hours outside of standard business hours.

• Tracking and coordination of resource requests.(Daily Task)
• Record maintenance for equipment, fleet, and volunteer tracking.(Daily Task)
• Maintain all mandated records and data for team deployments as indicated by specific grant, local, state, and/or federal requirements.(Daily Task)
• Train, coordinate, support, and function with volunteer and paid partners and teams.(Weekly Task)
• Attend required meetings and represent the Department as a subject matter expert.(Weekly Task)
• Support emergency deployments and messaging.(Monthly Task/PRN)

• High school diploma or General Education Degree (GED).
• Extensive data management and reporting experience required.
• Familiarity with Emergency Management or response.
• Pennsylvania driver’s license in good standing.
• ICS 100, 200, 700, and 800.
• Emergency Vehicle Operations Certificate (EVOC).

COMPUTER SKILLS

• Aptitude for volunteer management software.
• Virtual meeting software, including Microsoft Teams and Zoom.
• Familiarity with JUVARE.
• Knowledge of Microsoft Word, Excel, and PowerPoint.

PHYSICAL DEMANDS

• Able to stand, walk, sit, reach above shoulders, work with arms above shoulders, and bend at the waist.
• Kneeling, stooping, crouching, and squatting.
• Working with emergency response machinery, including lighting and generators.

WORK ENVIRONMENT

• Work indoors in an office environment shared with other staff most of the time.
• Occasionally meet with partners from other agencies.
• Occasionally work outdoors in adverse or emergency-scene situations.