Operations Specialist

JLL; Malvern (Chester County); On-site; USD 55,000 - 75,000; Full time

Job summary

JLL is seeking an Operations Specialist to monitor and manage building systems ensuring safety and continuity. The role requires strong technical aptitude, attention to detail, and the ability to respond effectively in fast-paced environments.

Responsibilities include BAS-based alarm management, incident communication, work-order processing, and collaboration with field teams to support operations and client satisfaction.

Qualifications

• High School diploma or GED required.
• Degree or coursework in a technology-related field preferred.
• Strong proficiency in Word and Excel.
• Understanding of technology, software applications, and computer systems.
• Experience with Building Automation Systems (BAS) preferred.
• HVAC experience preferred.

Responsibilities

• Monitor and manage critical alarms related to building mechanical infrastructure, fire, and life safety systems through BAS.
• Provide technical support to field operations by troubleshooting equipment using BAS data and trend reports.
• Coordinate building shutdowns via BAS and obtain proper approvals for vendor work.
• Receive, generate, and process work orders; dispatch technicians and follow up as required.
• Prepare and deliver accurate shift reports capturing essential operational information.
• Maintain a collaborative, supportive team environment and a client-focused service attitude.

Skills

Microsoft Word

Microsoft Excel

BAS experience

HVAC experience

Analytical thinking

Education

Tech-related degree or coursework

Job description

Position Overview

The Operations Specialist plays a critical role in monitoring and managing building systems to ensure operational continuity and safety. This position requires strong technical aptitude, attention to detail, and the ability to respond effectively to emergent situations in a fast-paced environment.

Job Title: Operations Specialist

The Operations Specialist plays a critical role in monitoring and managing building systems to ensure operational continuity and safety. This position requires strong technical aptitude, attention to detail, and the ability to respond effectively to emergent situations in a fast-paced environment.

Key Responsibilities

• System Monitoring & Management: Monitor and manage critical alarms related to building mechanical infrastructure, fire, and life safety systems through Building Automation Systems (BAS). Conduct proactive virtual tours of facility systems to verify proper operation and maintain working knowledge of BAS functionality.
• Incident Response & Communication: Track, elevate, and communicate incidents with potential business disruption through established protocols and communication channels. Provide technical support to field operations by troubleshooting equipment using BAS data, evaluating trend reports, and performing system overrides when necessary.
• Operational Coordination: Support and coordinate building shutdown activities via BAS, ensuring timely notifications to stakeholders. Validate proper approvals for vendor work prior to commencement. Receive, generate, and process work orders in the designated system, dispatch technicians, and follow up as required.
• Documentation & Reporting: Prepare, maintain, and issue accurate shift reports that capture critical operational information and ensure seamless communication across teams.
• Team Collaboration & Environment: Foster a positive, collaborative team culture by maintaining open communication, supporting colleagues during high-pressure situations, and contributing to a healthy work environment where team members feel valued and empowered to succeed.
• Customer Service Excellence: Deliver exceptional service and maintain a client-focused approach in all interactions, ensuring stakeholder satisfaction and trust.
• Additional Duties: Perform other tasks as assigned to support operational objectives.

Minimum Requirements

Education:

• High School diploma or GED equivalent required
• Degree or coursework in a technology-related field from an accredited institution (preferred)

Technical Skills:

• Strong proficiency in computer applications, including Microsoft Word and Excel
• Understanding of technology, software applications, and computer systems
• Ability to analyze system operations, identify malfunctions, and take corrective action
• Experience with Building Automation Systems (BAS) (preferred)
• HVAC experience (preferred)

Professional Competencies:

• Excellent written and verbal communication skills
• Strong time management, multi-tasking, and organizational skills with exceptional attention to detail
• Ability to produce accurate reports under client-defined deadlines
• Self-starter capable of thriving in a fast-paced, high-volume environment
• Strong customer service orientation and interpersonal skills
• Ability to remain calm and effective during stressful or emergency situations

Availability:

• Sunday – Wednesday – 9:30PM ET – 8:00AM ET