Operations Specialist

Corewell Health; Kentwood (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Benefits package

On-demand pay

Discounts & deals

Identity protection

Retirement plans

Job summary

Corewell Health in Grand Rapids, MI seeks an Operations Specialist to partner with leadership and teams to design, implement and support programs that boost efficiency, safety, productivity, and cost reduction. The role manages day‑to‑day operations while aligning with strategic goals.

Responsibilities include data collection, reporting, process improvements, project management, and ensuring compliance with regulations and policies. This is a day‑shift, full‑time role with growth opportunities.

Qualifications

• Bachelor’s degree in business, healthcare administration or related field.
• 3 years of relevant experience required.

Responsibilities

• Provide operational support for programs and projects with timely reporting and data collection.
• Analyze process and quality data to drive efficiency, safety and cost reduction.
• Lead workflow transformations and coordinate with leadership on action plans.
• Support compliance activities and ensure adherence to regulations and policies.
• Actively participate in safety initiatives and risk mitigation measures.
• Perform other duties as assigned.

Skills

Leadership experience

Education

Bachelor’s degree or equivalent in business, healthcare administration or related field

Job description

Job Summary

The Operations Specialist will work in partnership with leadership and various operational teams and organizational departments to develop, implement and support programs and projects that ensure operational efficiency, enhanced safety, increased productivity, reduced cost, and continuous improvement. Assists in managing the day‑to‑day operational needs as well as the strategic goals of the business.

Essential Functions

• Provides operational support for new and existing programs and projects. Ensures required documentation, reporting, data collection and database utilization are performed in an accurate and timely manner. Prepares progress reports, study results and other reports as required.
• Collects and analyzes process, productivity, value and quality related data to initiate, develop, and recommend operational practices and procedures that focus on operational efficiency, enhanced safety, increased productivity, and reduced cost.
• Engages in process and quality improvement initiatives. Responsible for implementing recommendations to improve operational efficiency, new services for area of responsibility and creates documentation of new established workflows.
• Serves as the operational lead to provide structure, project management and direction for new and existing workflow transformation and other operational initiatives. Collaborates with leadership to develop action and projects plans focused on operations and running the business.
• Assists with the coordination of compliance activities to ensure services are provided in accordance with State and Federal regulations, organizational policies and procedures, medical staff bylaws and accreditation/compliance requirements.
• May serve as interim leadership
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

Required

• Bachelor’s degree or equivalent in business, healthcare administration or related field.
• 3 years of relevant experience

Preferred

• 3 years of relevant experience in healthcare and working within in an organization of size and complexity comparable to Corewell Health
• 3 years of leadership experience

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids

Department Name

Contact Center Referral Management - Corporate

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 a.m. - 5 p.m.

Days Worked

Monday - Friday

Weekend Frequency

N/A

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug‑free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on‑site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.