Operations Specialist

Automated Logistics Systems, inc.; Grand Rapids (MI); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Bonus structure

Paid time off

401(k) contributions

Health benefits

Job summary

Automated Logistics Systems, a family-owned Top 100 (Transport Topics) 3PL, is seeking a detail-oriented operations professional to manage daily shipment activity from order creation to delivery. You will provide shipment visibility, ensure accurate documentation, and uphold service levels across internal teams and external partners.

In this role, you will own operational KPIs, drive data accuracy, and help protect margins by balancing service with cost awareness.

Qualifications

• Strong understanding of logistics operations.
• Excellent communication skills to work with customers, teammates, and vendors.
• Strong attention to detail with excellent time management and organizational skills.
• A team-first attitude with the ability to follow processes and take initiative for continuous improvement.

Responsibilities

• Own Operational Execution: Manage daily shipment activity from order creation through delivery. Ensure documentation and records are completed accurately and on time.
• Navigate escalations and cross-functional resolution: Collaborate with internal teams and partners to resolve issues and communicate disruptions clearly.
• Own KPI Performance and Data Accuracy: Support data management, billing readiness, and reporting accuracy; identify process improvements.
• Protect Margin Through Operational Discipline: Balance service, efficiency, and cost; identify risks and prevent unnecessary costs.
• Protect Client Confidence Through Proactive Operational Engagement: Communicate proactively and deliver consistent service to strengthen relationships.

Skills

Logistics knowledge

Communication

Attention to detail

Teamwork

Job description

Automated Logistics Systems (ALS) is a family-owned Top 100 (Transport Topics) third-party logistics (3PL) company headquartered in Jackson, Michigan. With roots dating back to 1927, ALS has grown from a single-truck operation into a leading transportation and supply chain solutions provider serving customers throughout North America.

Today, ALS provides freight brokerage, managed transportation, warehousing, consolidation, and supply chain solutions for customers across a variety of industries. While we have the resources, technology, and carrier network to compete with the largest logistics providers in the industry, we remain committed to the values that built our company: strong relationships, exceptional service, continuous improvement, and treating employees and customers like family.

At ALS, our people are the foundation of our success. We foster a competitive, team-oriented environment where employees are empowered to make an impact, develop their careers, and contribute to delivering EPIC experiences for our customers every day. Our culture is built on accountability, collaboration, and a shared commitment to being "Beyond Driven".

If you're looking for an opportunity to grow in the transportation and logistics industry while working alongside driven, high-performing teammates, ALS is the place for you.

Responsibilities

• Own Operational Execution: Manage daily shipment activity from order creation through delivery. Maintain accurate shipment information, provide proactive shipment visibility, communicate updates effectively, and ensure all documentation and operational records are completed accurately and on time.
• Navigate Escalations and Cross-Functional Resolution: Own operational issues through resolution by collaborating with internal teams and external partners. Communicate clearly during disruptions, escal ..., and drive timely, solution-focused outcomes.
• Own KPI Performance and Data Accuracy: Support operational performance through accurate data management, billing readiness, timely updates, and consistent execution. Monitor reporting accuracy, identify process improvements, and contribute to departmental KPI achievement.
• Protect Margin Through Operational Discipline: Execute shipments with a balance of service, efficiency, and cost awareness. Identify risks that impact profitability, prevent avoidable costs, and support operational decisions that protect both customer commitments and company margins.
• Protect Client Confidence Through Proactive Operational Engagement: Build trust through responsive communication, proactive shipment management, and consistent service execution. Anticipate customer needs, identify service risks early, and support a positive customer experience that strengthens long-term relationships.

Requirements

• Strong understanding of logistics operations and a commitment to delivering high-quality work.
• Excellent communication skills to work with customers, teammates, and vendors.
• Strong attention to detail with excellent time management and organizational skills.
• A team-first attitude with the ability to follow processes and take initiative for continuous improvement.

We Offer You

• An engaging office environment with weekly themes and events that foster our office culture.
• A collaborative team environment with daily team meetings, software tools, and a supportive structure.
• A comprehensive onboarding and training plan designed to set you up for success in this critical role.
• A management team with extensive experience, who started in similar roles and understand the value you bring to our ALS family.
• Competitive base salary, bonus structure, paid time off, automatic 401k contributions, and a company-paid health benefits program.