Operations Specialist

TransLoop; Fort Lauderdale (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

An innovative logistics company is seeking an Operations Specialist to enhance customer relations and streamline shipment processes. This role involves building rapport with clients, managing shipment schedules, and ensuring operational efficiency. You'll play a pivotal role in maximizing revenue and meeting customer service KPIs. Join a supportive team where technology meets exceptional service, and help revolutionize logistics for shippers and carriers alike. If you thrive in a dynamic environment and are passionate about logistics, this opportunity is perfect for you!

Benefits

Medical coverage (50% paid by company)

Dental coverage

Vision coverage

Wellness Days

401(k)

Paid paternity leave

Paid maternity leave

Disability insurance

Qualifications

• Experience in managing accounts and building shipments.
• Strong organizational and communication skills are essential.

Responsibilities

• Build and maintain relationships with customer contacts.
• Schedule and track shipments for select accounts.
• Manage load board efficiently from tender to invoicing.

Skills

Supply Chain Management

Customer Service

Organizational Skills

Communication Skills

Problem Solving

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

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This range is provided by TransLoop. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45,000.00/yr - $55,000.00/yr

Additional compensation types

Commission

Direct message the job poster from TransLoop

Bringing Transparency, Reliability, and Collaboration to Logistics at TransLoop

Title: Operations Specialist

Description:

You will develop rapport with all customer and facility contacts on a coordinator/scheduler level. As shipments are tendered from the customer then accepted by the Account Growth Manager or Account Executive, it is the Operations Specialist’s responsibility to build and schedule each shipment while managing the load board and communicating with the respective teams effectively.

The role will require a mix of strategic thinking, attention to detail, operational hustle, and strong organizational skills. As an Ops Specialist, you will play a crucial role at TransLoop by developing strong business relationships with customer/facility contacts to ensure the fluid operation of the select account/business.

Maximizing revenue, streamlining operational processes and meeting/exceeding customer service and acceptance KPIs will remain paramount in this role.

This is a high-impact role as you will be responsible for providing everyone touching the business with accurate info and optimal transits.

What You'll Do

• Build relationships and develop rapport with customer contacts on a coordinator level to ensure they feel their business is supported
• Build, schedule, and track shipments for select accounts
• Escalate delays in transit and any other issues that could impact service to sales representatives and/or customer contacts
• Instill general organization/order regarding load board management from tender to invoicing
• Work in sync with Account Growth Manager to ensure operational efficiency and customer service

What You'll Need

• Relevant supply chain, sales or customer service experience Logistics experience preferred, but not required
• Proven track record of managing accounts, building shipments, tracking shipments, and being a high performer
• Experience in managing high volume and multifaceted accounts
• Strong writing, organizational, and speaking skills

Bonus Points

• You have experience operating in 3PL, Transportation, or Tech

Enjoy the good life: TransLoop wants you to love where you work so we offer

• Competitive compensation
• Medical, dental, and vision coverage (50% paid by TransLoop)
• Wellness Days

About TransLoop

Imagine… working at a logistics company where all team members were supportive, had industry experience and the technology offerings did not look like an excel sheet… Imagine having free rein on all shippers in the country and not being tied down because your company saturated the entire market… Imagine carriers and shippers actually wanting to work with you… Imagine all drivers tracking in real-time, eliminating annoying check calls and issues like finding out a carrier isn’t going to pick up a load because he did not answer his phone. Welcome to TransLoop, a much better logistics companyTransLoop is a modern digital freight network revolutionizing logistics for shippers and carriers of all sizes. The team pairs cutting-edge technology with white-glove service to deliver unparalleled transparency, industry-leading reliability, constant innovation, and real-time collaboration with every shipment.

TransLoop is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, TransLoop participates in the E-Verify program in all locations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Supply Chain

• Industries

  Transportation, Logistics, Supply Chain and Storage and Truck Transportation

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Disability insurance

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