Operations Specialist

Kodiak; Dallas (TX); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Equity in compensation

Bonuses

Medical, Dental, Vision insurance

Paid time off

Disability insurance

Wellbeing benefits

401(k)

Commuter benefits

Parental leave

Job summary

Kodiak AI, Inc. is seeking an Operations Specialist to assist development and production operations in a safe, efficient, and precise manner at Kodiak.

The role involves coordinating with safety drivers, documenting run progress, and managing scheduling within the Truck Management System. Ideal candidates bring strong problem-solving abilities, experience with multiple operating systems, and excellent organizational skills.

Qualifications

• Willing and able to work flexible shifts including days, nights and weekends.
• Strong ability to think critically and solve problems under pressure.
• Experience using various operating systems and troubleshooting techniques.
• Proficient with Google Office suite (Sheets, Docs, Drive).
• Excellent organizational and multitasking skills.

Responsibilities

• Communicate with multiple safety drivers in an energetic and courteous manner.
• Accurately track and precisely document progress of runs throughout your shift.
• Manage and update info accordingly within the company’s Truck Management System.
• Set driver schedules based on available assignments which could include weekend and night shifts.
• Create and maintain SOP documentation for operations processes.
• Troubleshoot and document any issues encountered with the autonomous system.
• Report trip issues and logistical discrepancies as needed.
• Assist with AV system setup which includes cross-checks through checklist and other required health checks.

Skills

Communication

Problem solving

Troubleshooting

Google Workspace

Time management

Tools

Truck Management System

Job description

Kodiak AI, Inc. (Nasdaq: KDK), founded in 2018, is a leader in Physical AI, developing driverless technology that powers machines that move. Its Kodiak Driver is a vehicle-agnostic autonomous driving system that combines AI-powered software with modular hardware. Today it operates in long-haul trucking, industrial trucking, and defense. In 2024, Kodiak launched commercial Driver-as-a-Service operations with no one in the cab, and plans to launch driverless long-haul service between Dallas and Houston by the end of 2026.

Kodiak has partnered with many of the biggest names in freight, including Bosch for scaled hardware production, AWS, and leading customers including Atlas Energy Solutions, IKEA, Bridgestone, Werner Enterprises, C.R. England, Roehl Transport, and General Dynamics Land Systems.

As an Operations Specialist you’ll be assisting our development and production operations in a safe, efficient, and precise manner at Kodiak.

In this role, you will:

• Communicate with multiple safety drivers in an energetic and courteous manner
• Accurately track and precisely document progress of runs throughout your shift
• Manage and update info accordingly within the company’s Truck Management System
• Set driver schedules based on available assignments which could include weekend and night shifts
• Create and maintain SOP documentation for operations processes
• Troubleshoot and document any issues encountered with the autonomous system
• Report trip issues and logistical discrepancies as needed
• Assist with AV system setup which includes cross-checks through checklist and other required health checks

What you'll bring:

• Willing and able to work flexible shifts & schedules including days, nights and weekends
• Be a motivated individual with the ability to work under high stress situations while using good judgment
• The ability to use critical thinking and problem solving skills
• Strong understanding of how to properly troubleshoot problems while using various Operating systems
• Knowledge in Google Office such as spreadsheets, docs, drive, etc.
• Excellent organizational skills and the ability to prioritize and multitask
• Previous experience in a call center or similar environment preferred

What we offer:

• Competitive compensation package including equity and bonuses
• Excellent Medical, Dental, and Vision plans through Kaiser Permanente, Anthem, and Guardian (including a medical plan with infertility benefits)
• Accrued PTO and generous parental leave policies
• Long Term Disability, Short Term Disability, Life Insurance
• Wellbeing Benefits - Headspace, One Medical, Gympass, Spring Health
• Fidelity 401(k)
• Commuter, FSA, Dependent Care FSA, HSA
• Various incentive programs (referral bonuses, patent bonuses, etc.)

At Kodiak, we strive to build a diverse community working towards our common company goals in a safe and collaborative environment where harassment of any kind is strictly prohibited. Kodiak is committed to equal opportunity employment regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or veteran status, or any other basis protected by applicable law.

In alignment with its business operations, Kodiak adheres to all relevant statutes, regulations, and administrative prerequisites. Accordingly, roles that carry more sensitive requirements may be limited to candidates that can satisfy additional scrutiny and eligibility for such positions may hinge on verification of a candidate’s residence, U.S. person status, and/or citizenship status. Should the position require, and Kodiak determines that a candidate’s residence, U.S. person status, and/or citizenship status necessitate an export license, bar the candidate from the position, or otherwise fall under national security-related restrictions, Kodiak will consider the candidate for alternative positions unaffected by such restrictions, under terms and conditions set forth at Kodiak’s sole discretion, or, as an alternative, opt not to proceed with the candidate’s application. If applicable, Kodiak may provide visa sponsorship for eligible candidates.