Operations Specialist

Mechanics Bank; Corona (CA); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

Medical, prescription, dental, and视觉

401(k) with company contribution

Paid time off

Employee assistance program

Job summary

Mechanics Bank is seeking an Operations Specialist to join our team on-site at our Corona, CA or Irvine, CA locations. You will manage a broad range of operational tasks from receipt to resolution, coordinating information across departments and customers.

You will handle data entry in bank systems, escalate priority issues, and strive for process improvements while delivering excellent service to internal and external clients.

Qualifications

• High School diploma or equivalent.
• Minimum 1 year experience in operations at a financial institution.
• Knowledge in bank operations and regulations.
• Proficient with word processing and spreadsheet software.
• Strong attention to detail and accuracy.
• Excellent customer service skills.
• Ability to meet deadlines and handle confidential information.

Responsibilities

• Receive and review incoming work, enter transactions, verify accuracy, and prepare documents.
• Handle direct priority escalations and inquiries from the department.
• Organize and complete work to meet established measures and deadlines.
• Perform data entry to bank systems for job functions.
• Provide excellent customer service to internal and external clients.

Skills

Attention to detail

Customer service

Data entry

Analytical skills

Office software

Education

High School diploma

Tools

MS Word

MS Excel

Banking software

Job description

Mechanics Bank is currently searching for an Operations Specialist to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be working on-site at our Corona, CA or Irvine, CA location.

In this role, you will perform a wide variety of operational tasks, from minor to complex processes or functions. You will take accountability for entire process from receipt of work to resolution and closure. Tasks require coordination of information among various operational areas and customers. Assists in the day-to-day coordination of the departmental functions by utilizing work‑flow management. Will actively participate in ongoing process improvements and efficiency initiatives within the team. You will utilize multiple system applications.

What you will do:

• Receive and review incoming work, enter transactions, verify accuracy, prepare, edit, distribute, and/or correct specialized and/or complex documents. Utilize appropriate resources as needed to complete tasks.
• Responsible for direct priority escalations and the handling of inquiries and issues escalated to the department.
• Organize and complete work accurately in accordance with established measures/deadlines and assigned goals.
• Responsible for the accurate completion of assigned data entry to various bank systems for the completion of the job function.
• Provide excellent customer service to internal and external clients.

Who you are:

• High School diploma or equivalent required.
• Minimum 1 year experience in operations at a financial institution.
• Knowledge in bank operations and regulations.
• Knowledge of word processing and spreadsheet software programs required.
• Have high level of accuracy and great attention to detail.
• Strong analytical and problem solving skills.
• Demonstrates excellent customer service skills.
• Ability to cope with pressure resulting from meeting required deadlines, reporting requirements and training responsibilities.
• Exhibit a high degree of professionalism and confidentiality in handling and maintaining access to sensitive information.

Pay Range: $24.00 - $28.00

AIP/Bonus: up to 5%

Benefits

Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.
Benefits package includes[1]:

• Medical, prescription, dental, and vision coverage for employees and their eligible family members
• Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
• Health Savings Account with employer contribution
• Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
• 401(k) and Roth 401(k) with company contribution
• 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
• Supplemental Health plans, Voluntary Legal and Identity Theft Services
• 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year
• Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)

Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.

• Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity sexual orientation or other bases prohibited by applicable law.
• Please view Equal Employment Opportunity Posters provided by OFCCP here.
• To learn more about Mechanics Bank's California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit California Privacy Policy for Prospective Employees | Mechanics Bank

[1] The benefits listed in this job posting reflect the Bank's most reasonable and genuinely expected benefits offered for this position.