Relationship Banker

NBT Bank; Hamlin Township (PA); On-site; USD 38,000 - 49,000; Full time

Benefits offered by this job

Health insurance

HSA contributions

401(k) with employer matching

Parental leave

Tuition reimbursement

Job summary

NBT Bank is seeking a Relationship Banker to deliver high‑quality customer service and responsive support in branch or phone interactions. You will open deposits, handle consumer lending tasks, and educate customers on products while meeting branch goals.

The role emphasizes accurate transaction processing, cross-selling, and proactive issue resolution in a fast-paced environment. Community involvement and training duties may also apply.

Qualifications

• High School Diploma or Equivalent required.

Responsibilities

• Process daily transactions and account servicing with high accuracy.
• Provide consultative customer service and cross-sell suitable products.
• Participate in community CRA activities.
• Assist with training and other duties as assigned.

Skills

Customer service

Sales experience

Communication

Mathematical skills

Teamwork

Decision Pro knowledge

LTV/DTI calculations

Credit reports reading

Problem solving

Computer literacy

Education

High School Diploma or GED

Tools

Decision Pro

Job description

Pay Range: $18.50 - $23.42The role of the Relationship Banker is to deliver high quality customer service and responsiveness while providing quality, consultative customer service to ensure both internal and external customer's needs are met. This individual will be responsible for the efficient and timely processing of moderate to complex transactions and other services accurately in accordance with policy and procedures. They will also be responsible for the accurate and efficient opening and processing of all new deposit account types and consumer lending transactions. The Relationship Banker will educate customers and refer & cross-sell the appropriate products and services that meet the customer's needs. This interaction may be in person or over the telephone.Education and Experience:High School Diploma or EquivalentMinimum one year experience in related banking positions preferredPrevious customer service, sales and consumer lending experience preferredSkills and Abilities:Proficient reading, writing, communication and mathematical skillsBasic knowledge of Decision Pro, Loan-to-Value and Debt-to-Income calculations, and reading credit reportsAbility to identify and analyze situations and/or information using certain criteria and being able to resolve issues and problemsAbility to approach, identify, and have in-depth conversations with customers and identify needs and opportunitiesOrganizational, interpersonal and customer relations skills which also includes problem solving and decision making skillsAbility to function in a fast paced, ever-changing environment Ability to work well with people as a teamProficient computer skillsUnique Job Characteristics and Requirements:Gain a full knowledge of consumer lending in preparation for NMLS Certification under the terms of the S. A. F. E. Act of 2008 and become familiar with requirements for approval. (Ability to obtain NMLS Certification is preferred but not required)Tasks Performed:45% Processes daily transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency including but not limited to routine and non-routine teller transactions in accordance with policy and procedures. Performs various administrative duties as assigned including maintaining records, preparing a variety of forms, reports, daily vault balancing and completion of the branch audit. Will adhere to security measures and controls to minimize any potential losses to the company. This individual may have the authority to provide any necessary system overrides as required at the discretion of the Branch and Market Manager.45% Provides a consultative customer service approach to ensure a clear understanding of the customer needs versus wants to be able to deliver viable solutions for the customer. Engages in referral and relationship management in accordance with established objectives and goals. Provides services to customers, including but not limited to all types of deposit account opening, consumer lending transactions and referring customers to the appropriate business partners when necessary. Has a working knowledge of lending, including the ability to discuss credit reports, credit scores, etc. Conducts sales and service calls to existing and potential customers to ensure existing customer needs are met and to prospect new sales leads. Take ownership to resolve customer issues and complaints while delivering a high level of responsiveness. Ensure fulfillment and customer satisfaction through direct personal action and enlist additional support to handle the customer's need in a timely manner.5% Participates in community events that support efforts with the Community Reinvestment Act CRA.5% Performs other duties as assigned which may include providing guidance and conducting training for other employees.Physical Requirements:Communicate effectively with internal and/or external customersStationary 50% of timeMove about within or between locationsBend, Twist, Crouch, SquatMove Objects to Maximum 20 lbsWhy Work at NBTAt NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.WellbeingAt NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.Community InvolvementNBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.CultureNBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.Career DevelopmentWhether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.Total RewardsNBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.Business StabilityNBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.Benefits for Full-Time Employees:Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.Parental Leave: Six weeks of paid leave at 100% of your salary.Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.Dental and Vision Coverage: Ensuring your overall health and well-being.Flexible Spending Accounts: For healthcare and dependent care expenses.Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.Voluntary Benefits: Including hospital, accident, and critical illness coverage.Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.Adoption Assistance: Supporting your growing family.Tuition Reimbursement: Invest in your education and career growth.Employee Assistance Program (EAP): Access to support and resources.Pet Insurance: For all your furry friends.Financial and Banking Services: Various banking services benefits and financial planning assistance.Benefits for Part-Time Employees Working 20+ Hours/Week:Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.Dental and Vision Coverage: Ensuring your overall health and well-being.Voluntary Benefits: Including hospital, accident, and critical illness coverage.Generous Parental Leave: Six weeks of paid leave at 100% of your salary.Benefits for All Part-Time Employees:Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your futurePaid Sick and Safe Leave: For your health and safety.Employee Assistance Program (EAP): Access to support and resources.Financial and Banking Services: Various banking services benefits and financial planning assistance.Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.