Operations Specialist

Jewish Federation of Cincinnati; Cincinnati (OH); On-site; USD 63,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Fitness center membership

Job summary

The Jewish Federation of Cincinnati (JFC) is seeking an Operations Specialist in Cincinnati, OH. You will support the organization’s operational needs and report to the Senior Operations Manager, coordinating cross-functional activities and ensuring timely delivery of projects.

You will lead process improvements, manage calendars, support grants administration, data systems, donor relations, and collaborate with Development, Finance, Marketing, and Community Building to drive organizational

Qualifications

• Bachelor’s degree required.
• 2–3 years of related work experience.
• Proven ability to create and implement business systems.
• Must be organized, detail-oriented and able to multi-task.
• Strong communication and cross-department collaboration.

Responsibilities

• Lead and coordinate project plans, timelines, and resources.
• Design and administer client satisfaction surveys and report results.
• Process grants (Cincy Journeys, Local Allocations) and track data.
• Support data systems, CRM usage, reporting, and data hygiene.
• Collaborate with Development, Finance, Marketing on calendars and metrics.

Skills

Project management

Operations excellence

Communication skills

Multitasking

Team collaboration

Problem solving

Organizational skills

Entrepreneurial mindset

Education

Bachelor’s degree

Tools

MS Office Suite

PM software

Job description

OPERATIONS SPECIALIST

WHO ARE WE?

The Jewish Federation of Cincinnati (“JFC”), the backbone organization of the Jewish community, is seeking an Operations Specialist. The JFC connects our community, solves big problems, and stewards community resources. We welcome all cultural backgrounds and faiths including those of every socioeconomic status, race, gender, national background, sexual orientation, gender identity, and physical, mental, and developmental ability. Grounded in Jewish values, together with you, our volunteers, and partner organizations, we support the vulnerable, nurture connections with Israel and Jewish communities globally, and protect and energize Jewish life. We feed the hungry, comfort the sick, care for elderly, and educate our youth. We are your community’s organization problem-solvers and opportunity-makers, committed to ensuring the strength and quality of Jewish life for our children and our children’s children.

POSITION SUMMARY:

The Operations Specialist supports the overall operational needs of the Jewish Federation of Cincinnati. The Operations Specialist will report to the Senior Operations Manager.

ESSENTIAL FUNCTIONS:

• Project Management: Provide leadership for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with organizational strategy, commitments and goals. Develop project plans resource allocation, and timeline. Support the day-to-day operational aspects of a project and scope. May direct assigned project team ensuring effective utilization of resources. Reports on progress of the project to all stakeholders. Provides detailed organizational communication plans when clinical operations are impacted.
  
• Client Relations:
  • Support our effort to continuously improve client operations, internally and externally.
  • Design and administer the client Satisfaction Survey, including results reporting
    
• Grants Administration:
  • Cincy Journeys – application and payment processing; tracking, reporting, and analysis of data
  • Local Allocations – processing of grants and award letters; design and manage grant applications, survey design, and site visit rubrics
    
• Data Systems Support:
  • Experience providing customer service and user support related to data operations, customer relations management (CRMs), and/or fundraising platforms.
  • Strong qualitative and quantitative analysis and research skills, with the ability to effectively translate information to a wide variety of stakeholders.
  • Donor Database
  • Grants Management Database
  • Reporting across the organization
  • Data hygiene
  • Work closely with the Data Systems Administrator on list request and pulling list from our donor database, Orbit
    
• Works closely with Development, Community Building, Finance and Marketing on the following:
  • Organizational Calendar Management
    • Act as a point person for the Cross Functional Committee
    • JFC Events and Master Calendar
    • JLive
  • Partner with Operations Marketing, and Measurement & Evaluation (M&E) teams on alignment of metrics for JFC
  • Development operations including but not limited to donor relations, gifts management, and Annual Giving reporting (including Directed Giving) and Endowments
  • Support Collections process with JFC Finance
  • Support Marketing Operations

POSITION QUALIFICATIONS:

• Bachelor’s degree required.
• Minimum of 2-3 years of related work experience.
• Exceptional operational track record: proven ability to create and implement business systems and processes
• Passion and proven track record for finding multivalent operational problems and challenges in complex businesses, and fixing them
• Proven ability to create, maintain, and improve technology-enabled client process and procedure that works for clients and for the team that is delivering service
• Excellent interpersonal and communication skills, meticulous attention to detail and follow-up.
• Problem-solving and critical thinking skills to develop strategies that help overcome departmental challenges and enhance the organization’s performance.
• Self-starter with demonstrated ability to set goals, tasks and timetables and manage workflow.
• Must be organized, detailed and have ability to multi-task.
• Entrepreneurial, can-do attitude.
• Some early morning meetings, evenings and weekend meetings and events are required.
• Ability to work in and build strong collaborative team, both internally and externally.
• Proven ability to work collaboratively across departments and disciplines to deliver projects focused on delivering excellence to clients
• Commitment to the mission of the Jewish Federation of Cincinnati and knowledge of Jewish customs and practices.
• Proficiency in MS Office Suite, and various electronic communication tools. Experience with project management software a plus.

BENEFITS WE OFFER:

• Robust medical, dental, and vision insurance.
• Talent management & professional development programs and learning opportunities
• Competitive 401(k) program with company match and additional contribution opportunities.
• Complimentary single membership to the Mayerson JCC Fitness Center + discounts to the onsite café and spa
• F.S.A, employer matched H.S.A, life insurance, LegalShield plan, tuition reimbursement and more
• Paid Time Off: 15 days’ vacation, 12 days of sick, and 10+ paid holidays per year
• Fun, collaborative, business-casual work environment
  

This position description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in the above position.

Pay Range: $63,000 - $68,000 per year

Location: Cincinnati, OH