Operations Solutions Manager

Flexport; Atlanta (NY); On-site; USD 100,000 - 125,000; Full time

Job summary

Flexport is seeking an Operations Solutions Manager to join its enterprise fulfillment team. You will sit at the intersection of sales, operations, and product, translating high-volume client needs into scalable warehouse processes, pick/pack flows, and WMS/ERP integrations.

You will design workflows, run time studies, and build cost-to-serve estimates, then stay through implementation to ensure what is sold is delivered.

Qualifications

• 5+ years of hands-on warehouse operations experience with process/industrial engineering fundamentals.
• Experience building or validating cost-to-serve models from deal desk or pricing conversations.
• Strong knowledge of WMS and ERP platforms and their integrations in fulfillment.

Responsibilities

• Partner with Sales to scope fulfillment solutions for enterprise clients as the operational SME.
• Own solution design from pre-sale through onboarding, including cost scoping and time studies.
• Design warehouse workflows and process flows for non-standard requirements with clear cost lens.
• Identify gaps in product capabilities and build business cases for tooling or headcount.
• Propose implementation timelines based on scope and readiness.
• Establish reusable frameworks and best practices for onboarding enterprise accounts.

Skills

Warehouse operations

Process engineering

Slotting optimization

Cost-to-serve modeling

Cross-functional collaboration

Communication skills

Tools

WMS

ERP systems

Job description

About the company:At the company, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes-from emerging brands to Fortune 500s-use the company technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put the company center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:

At the company, we make global trade easier for everyone - and enterprise fulfillment is where that promise gets tested at scale. As an Operations Solutions Manager, you'll sit at the intersection of commercial growth and operational execution, partnering daily with Sales, Account Management, Ops, Implementation, Solutions Engineering, Product, Tech, and Pricing to scope fulfillment solutions for high-volume, operationally complex enterprise clients. You'll be the one turning a client's ambitious (and often messy) requirements into a warehouse process that actually works - designing pick/pack flows, slotting strategy, and WMS/ERP integrations, then staying in the room through implementation to make sure what was sold gets delivered. The work is inherently ambiguous: no two enterprise clients want the same thing, so you'll build reusable frameworks as you go rather than following an existing playbook. If you can translate a pallet layout into a client-ready proposal, you'll fit right in here.

You will:

• Partner with Sales to scope fulfillment solutions for prospective enterprise clients, serving as the operational SME in client-facing conversations on capabilities and custom flows
• Own solution design from pre-sale through onboarding, including time studies, equipment cost scoping, and total cost-to-serve estimates.
• Design warehouse workflows and process flow diagrams (inbound, putaway, pick/pack, returns) for non-standard requirements - WMS/ERP configurations, storage methodology, slotting - with an explicit cost lens to flag workflows that break at scale.
• Identify gaps in product capabilities and operational processes, and build the business case for tooling, process, or headcount investments.
• Propose implementation timelines based on scope of work and technical/ops readiness.
• Establish reusable frameworks and best practices for onboarding and solutioning enterprise accounts.

You should have:

• 5+ years of hands-on warehouse operations experience with process/industrial engineering fundamentals, including slotting/cube optimization, facility layout design, capacity analysis, and space planning.
• Experience building or validating cost-to-serve/pricing models, ideally from deal desk or pricing conversations.
• Strong working knowledge of WMS and ERP platforms and how they integrate in a fulfillment environment.
• Cross-functional experience with Sales, Account Management, Ops, Implementation, Solutions Engineering, Product, Tech, and Pricing in a solutions or pre-sales capacity, moving fluidly between operational detail and client-facing communication.
• Strong written and verbal communication skills, able to translate operational constraints for commercial stakeholders.
• Comfort with ambiguity, a bias toward building structure where none exists, and willingness to travel 50%.
• A ""compliance first"" attitude to keep our regulators happy and enthusiastic about the company since we operate in a heavily regulated industry

#LI-TM1

The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at the company, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off.

The US base salary range for this position (this does not include bonus, equity and benefits):$100,000-$125,000 USD

Commitment to Equal OpportunityAt the company, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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