Operations Site Lead - L4

Transdev; Houston (TX); On-site; USD 58,240 - 70,720; Full time

Benefits offered by this job

Competitive compensation package

401(k) retirement plan

Medical, dental, and vision insurance

Job summary

A leading transportation services company is seeking an Operations Site Lead in Houston, Texas. This role involves overseeing the daily operations of various specialists, creating schedules, and acting as a liaison between management and staff. Strong communication, organizational skills, and a commitment to safety are essential. Candidates should have an associate's degree and a year of Autonomous Vehicle Operations experience. The position offers a competitive salary and comprehensive benefits.

Qualifications

• Must have the ability to read, understand, and interpret system operating rules.
• Flexible shift work (early mornings, evenings, weekends) as needed.
• Demonstrated problem-solving and analytical skills required.

Responsibilities

• Assist in oversight of operations for Fleet Deployment Specialists and others.
• Create the weekly schedule and document issues for escalation.
• Support operations leadership in daily dispatch management.

Skills

Proficiency with a touchscreen smartphone

Good written and oral communication skills

Problem-solving skills

Ability to work for different managers

Typing speed of at least 40 adjusted words per minute

Education

Associate’s degree or equivalent job experience

1 year of Autonomous Vehicle Operations experience

Tools

Google Workspace

Job description

Overview

The Operations Site Lead is responsible for assisting in oversight of the operations. They will act as the liaison between Transdev Management and Transdev employees, overseeing the daily tasks of Fleet Deployment Specialists, Site Coordinators, and Driverless Roadside Assistance Specialists to ensure efficient delivery of the missions requested by our Clients. The Site Lead assists in creating the weekly schedule, documenting issues, escalating appropriately, and upholding all company policies. Operations Site Leads are expected to provide clear, concise, professional, and accurate feedback to direct reports.

Compensation & Benefits

• Competitive compensation package of minimum $58,240 – maximum $70,720
• Vacation: minimum of one (1) week
• Sick days: 5 days
• Holidays: 6 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability

Key Responsibilities

• Operate and maintain Transdev’s high standard of safety
• Act as deputy for technology, communicating courteously with management, clients, engineers, and the public
• Record and communicate service delays, accidents, or breakdowns appropriately
• Respond to system emergencies; investigate and complete accident reports, incidents, safety escalations, and customer complaints, including post‑accident drug and alcohol testing per policy
• Monitor and record employee absence and tardiness
• Conduct shift pre‑brief and debrief meetings, communicating announcements to the team
• Support the operations leadership team in daily dispatch management, mission assignment, leading meetings, and stakeholder communication
• Coordinate, monitor and supervise the activities of subordinates; inform other management about operational or personnel problems and provide resolution ideas
• Ensure compliance with global process standards and work on continuous improvement initiatives
• Maintain a high degree of confidentiality of all information
• Apply policies, procedures, and standards, taking personal responsibility for safety of self and others
• Ensure timely shift start and efficient vehicle deployment
• Cover day‑to‑day operational needs in case of call‑outs or staff shortages
• Keep the Transdev‑managed fleet operational through day‑to‑day maintenance, procuring supplies, and maintaining vendor relationships
• Perform all other duties as required

Required Knowledge, Skills & Abilities (KSAs)

• Proficiency with a touchscreen smartphone
• Ability to use a computer to generate reports and schedules
• Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
• Good written and oral communication skills (including large group presentation)
• Ability to organize and perform work efficiently with strong attention to detail
• Awareness and willingness to use Operational Excellence tools and techniques
• Experience with performance metrics and process improvement
• Ability to work for different managers
• Proven track record of meeting or exceeding departmental performance goals
• Demonstrated problem‑solving skills and analytical skills
• Flexible shift work (early mornings, evenings, weekends) as needed
• Eager, self‑starter with good judgment in fast‑paced, high‑stress environments
• Punctual, reliable, and team player
• Typing speed of at least 40 adjusted words per minute

Required Education & Experience

• Associate’s degree (or equivalent job experience)
• 1 year of Autonomous Vehicle Operations experience
• Experience with program management tools and Google Workspace
• Experience in vendor relationship management
• Experience leading teams to successful conclusions

Preferred Education & Experience

• Bachelor’s degree or higher
• Leadership experience including direct reports

Physical Requirements

• Long periods of standing, walking, and sitting
• Must be able to withstand working outdoors in inclement weather
• Occasionally required to climb or balance; stoop; kneel; crouch; or crawl
• Occasionally required to lift and/or move up to 45 pounds
• May work in extreme heat and cold, and in damp environment with moderate noise
• Work is accomplished in an office or cubicle space equipped with a telephone and computer; time spent sitting, typing, or looking at a computer
• Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust

Pre-Employment Requirements

• Must be 21 years old
• All Transdev employees must satisfactorily complete a pre‑employment drug screen and background check; safety‑sensitive positions also subject to a physical screening
• Transdev maintains a drug‑free workplace and may require participation in a random drug screening program
• Transdev reserves the right to perform ongoing background checks for all employees except in states where prohibited by state law; qualified applicants with criminal histories may be considered in line with legal requirements
• Employees must maintain an acceptable driving record suitable for approval to drive as part of regular duties; records are monitored regularly per local state law
• Ability to qualify for an Autonomous Vehicle Tester (AVT) license where required
• If based in the United States, applicants must be eligible to work in the U.S. without restrictions for any employer at any time as required by the USCIS

Equal Employment Opportunity (EEO) Statement

Transdev is an Equal Employment Opportunity (EEO) employer. Applicants will be considered based on qualifications and without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or any other classification protected by federal, state, or local law.

Other Information

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle fleets, and deliver mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members worldwide. Find out more at http://www.TransdevNA.com or watch an overview video.