Operations Services Supervisor (Universal Banker)

First Citizens Investor Services; Naples (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

First Citizens Bank in Naples, FL seeks a Retail Banking Manager to lead a team, drive service excellence, and manage daily operations. The role focuses on coaching, accountability, and meeting financial targets while delivering value to customers and partners.

The ideal candidate combines leadership, knowledge of retail banking products, and strong risk awareness to support branch success and customer satisfaction.

Qualifications

• Bachelor's Degree and 1 year of experience OR High School Diploma/GED and 5 years in financial services or branch operations.
• 1+ years of recent Retail Bank Management and Operations experience.
• Strong knowledge of retail banking products and services.
• Solid financial literacy and customer service orientation.

Responsibilities

• Lead and manage a team, ensuring performance and coaching to meet customer and financial targets.
• Foster service standards and build partnerships to uncover sales or referral opportunities.
• Ensure regulatory compliance and efficient operations, with accurate processing and risk controls.

Skills

Financial literacy

Retail banking products

Retail Bank Management & Operations

Education

Bachelor's degree or higher

High School Diploma or GED with 5 years' experience

Job description

Overview

At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.

Responsibilities & Qualifications

Duties & Responsibilities:

• Team Management - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Regularly and proactively leverage the expertise of bank partners, other managers or team
• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Qualifications:

• Minimum Required Education and Experience:
  • Bachelor's Degree and 1 years' experience OR
  • High School Diploma or GED/Equivalent and 5 years' experience in Financial services, customer service, bank operations, or branch operations management

• Additional Skills and Experiences:
  • MUST HAVE 1+ years of recent experience in Retail Bank Management and Operations
  • Financial literacy
  • Knowledge of retail banking products and services

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits #LI-KL1