Operations Services Coordinator

7Seventy; United States; Sur place; USD 45 000 - 55 000; Plein temps

Résumé du poste

7Seventy is seeking an Operations Services Coordinator to support day-to-day franchise operations. You will manage Workiz and SharePoint, triage support tickets, and coordinate IT access.

The role also provides executive admin support to the SVP of Operations, including calendar management and cross-functional coordination. Ideal candidates have 2–4 years in technical support, operations coordination, or executive assistance, with strong communication and organizational skills and experience

Qualifications

• Experience in technical support, operations coordination, or executive assistance (2-4 years).
• Familiarity with CRM systems such as Workiz, marketing tools, SharePoint, and Microsoft 365.
• Strong task tracking, problem-solving, and multi-tasking capabilities.
• Clear communication skills and strong organizational ability.
• Experience working cross-functionally and handling confidential information with discretion.

Responsabilités

• Administer franchise systems including Workiz and SharePoint; manage user access, permissions, and account setup; coordinate with system vendors on updates, escalations, or outages; maintain system documentation and onboarding support materials.
• Triage incoming support tickets from franchisees and internal staff; route tickets to appropriate departments; monitor response times and ticket volumes; elevate aging issues; identify recurring issues and collaborate with leadership on solutions.
• Coordinate user setup and access for tools such as email, SharePoint, and Microsoft platforms in partnership with an MSP; track access requests and IT issues; maintain onboarding logs.
• Manage the SVP's calendar and meetings; prepare agendas, documents, and follow-ups; assist with internal communication and project tracking.
• Maintain internal documentation for system usage and SOPs; support onboarding and training tool improvements; assist with workflow improvements.

Connaissances

Task tracking

Problem solving

Communication

Organization

Cross-functional collaboration

Discretion/confidentiality

Outils

Workiz

SharePoint

Microsoft 365

Description du poste

The Operations Services Coordinator supports day-to-day operations across a franchise system. This role manages internal platforms such as Workiz and SharePoint, oversees companywide support ticket triage, and coordinates IT access and service needs. The position also provides executive administrative support to the SVP of Operations, including scheduling, communication, and administrative coordination to help keep initiatives on track.

Key Responsibilities

• System Ownership & Internal Product Management: Administer franchise systems including Workiz and SharePoint; manage user access, permissions, and account setup; coordinate with system vendors on updates, escalations, or outages; maintain system documentation and onboarding support materials.


• Companywide Support Ticket Management: Triage incoming support tickets from franchisees and internal staff; route tickets to appropriate departments such as Marketing, Finance, Operations, and IT; monitor response times and open ticket volume; elevate aging issues; identify recurring issues and collaborate with leadership on solutions.


• IT & Access Coordination: Coordinate user setup and access for tools such as email, SharePoint, and Microsoft platforms in partnership with a managed service provider (MSP); track access requests, technical issues, and escalations; maintain logs for new user onboarding and IT permissions.


• Executive Administrative Support: Manage the SVP's calendar and meeting scheduling; prepare agendas, documents, and follow-up actions; assist with internal communication, project tracking, department updates, and cross-functional initiatives.


• Internal Process Support & Documentation: Maintain internal documentation for system usage and departmental SOPs; support onboarding and training tool improvements; assist with workflow streamlining and internal coordination improvements.

Qualifications

• Experience in technical support, operations coordination, or executive assistance (2-4 years).


• Familiarity with CRM systems such as Workiz, marketing tools, SharePoint, and Microsoft 365.


• Strong task tracking, problem-solving, and multi-tasking capabilities.


• Clear communication skills and strong organizational ability.


• Experience working cross-functionally and handling confidential information with discretion.

Performance Metrics

• Support ticket resolution time and SLA compliance, including resolution within 48 hours.


• Internal satisfaction with platform access and onboarding processes.


• Accuracy and follow-through on executive scheduling and support.


• Quality of executive project and meeting support.


• Clarity and accuracy of documentation and systems processes.


• Reduction in recurring support issues across departments.

Compensation & Work Arrangement

Compensation: $45,000-$55,000 annually