Operations Service Technician I

Lumosfiber; High Point (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vision coverage

Paid Time Off & Paid Holidays

401K plan with employer contribution

Job summary

Lumosfiber is seeking Operations Service Technicians in High Point, NC, to install, test, and maintain connectivity for homes and businesses. The role involves setting up fiber facilities, troubleshooting services, and collaborating with the Service Operations Center for seamless service delivery.

Candidates must have a high school diploma, relevant experience, and a valid driver's license. Benefits include comprehensive health coverage, paid time off, 401K, and more.

Qualifications

• 1–2 years of related experience.
• Valid, fully unencumbered Driver’s License required.
• Must reside within 30 minutes of the normal reporting location.

Responsibilities

• Install and troubleshoot basic Voice, Data, and Video services on fiber networks.
• Perform data entry tasks on computers for updating trouble tickets and processing orders.
• Troubleshoot and resolve wireless connectivity issues.

Skills

Voice, Data, and Video services installation

Customer service

MS Office Suite

Troubleshooting connectivity issues

Attention to detail

Education

High School Diploma or equivalent

Job description

Overview

Lumos is looking for Operations Service Technicians to bring the future of connectivity to our customers. In this role, you'll be responsible for installing, testing, and maintaining services and equipment in homes and businesses. Technicians set up fiber facilities, including Multi-Ports, and remove company-owned ONTs as needed. You will handle provisioning, testing, maintenance, and troubleshooting of GPON/PON, routers, switches, DSL equipment, and more. Additionally, you’ll install cross-connects at cross-connect and LCC cabinets for fiber circuits. Working onsite with customers and in collaboration with our Service Operations Center (SOC), you’ll play a key role in ensuring seamless connectivity.

Essential Functions

• Installs & troubleshoots basic Voice, Data, and Video services on fiber networks.
• Perform data entry tasks on computers: updating trouble tickets, processing orders, completing timesheets, provisioning systems & equipment, and updating internet service.
• Provisions & configures Wi‑Fi: SSID settings, Guest Network Access & wireless firewall options.
• Troubleshoots and resolves wireless connectivity issues.
• Installs and troubleshoots customer on‑premise equipment (e.g., residential gateways, routers, switches, security systems, and station wiring).
• Installs and troubleshoots circuits (e.g., Voice, Broadband).
• Performs other duties as assigned, including departmental & cross‑functional projects.
• Training Components – Technician I (Non‑Inclusive):
  • Training may include Zhone, SmartRG, AirTies, cabling and testing, Light Level Meter operation, and other relevant training as deemed necessary.

Knowledge, Skills, and Abilities Required

• 1–2 years of related experience.
• High School Diploma or equivalent required.
• Valid, fully unencumbered Driver’s License required.
• Must reside within 30 minutes of the normal reporting location, including home‑based work locations.
• Experience interacting directly with customers to troubleshoot and resolve issues.
• Experience using MS Office Suite.
• Available for various schedules, including weekends, holidays, overtime, and on‑call duties as needed.

Other Experience & Requirements

• Fiber or Telecom industry experience preferred.
• Strong verbal and written communication skills.
• Safe driving record.
• Ability to understand and use technical documentation.
• Detail‑Oriented and Quality‑Driven: Committed to accuracy and thoroughness, proactively seeks and applies feedback for continuous improvement, and consistently monitors work to uphold and enhance quality standards.

Physical Requirements

• Ability to climb utility poles (where applicable) and work at heights.
• Utilize handle extension and stepladders as required.
• Ability to work in attics, crawl spaces, and confined areas.
• Capable of lifting and transporting 50 lbs. over a distance of 50 feet.
• Near‑constant use of sight, speech, hearing, comprehension, and reasoning.

Benefits & Perks

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer‑paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self‑directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

Applicant Eligibility Notice

Applicants must be at least eighteen (18) years of age at the time of application.

Equal Employment Opportunity Statement

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job‑related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.