Operations/Service Manager II

Burlington Stores, Inc.; Gainesville (FL); On-site; USD 28,929 - 38,572; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Paid holidays

Paid sick time

Employee discount

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager in Gainesville, FL to lead store operations and a multi‑disciplined team.

You will coach and develop Cashiers, Customer Service Supervisors and Receiving staff, ensuring outstanding customer service and professional execution of daily tasks. You will drive staffing, training, and performance, while partnering with District and Regional teams to achieve store goals.

Qualifications

• 3+ years of Retail Management or Store Operations experience in a multi-unit retail environment.
• Flexible work schedule including early mornings, nights, weekends and holidays.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience with scheduling and reporting software.

Responsibilities

• Lead Customer Service and Cashier teams, ensuring policy compliance and asset protection.
• Guide Customer Service Supervisors to meet service expectations and smooth register flow.
• Oversee overall operations execution and receiving SOPs.
• Oversee receiving processes and partner with Receiving Supervisor to maintain inventory accuracy.
• Act as Manager on Duty (MOD) and model leadership for customers and associates.
• Support Store Manager in staffing, interviewing, training, and succession planning.
• Assist in managing other store operations areas as needed.
• Communicate effectively with District and Regional Management teams.

Skills

Retail management

Staff coaching

Scheduling software

Tools

Scheduling software

Job description

Position Overview

Are you a proven leader with a strong drive to succeed? Do you work well in a process‑driven environment where organization and efficiency are critical? Are you an expert multitasker who would thrive in a high‑energy setting? If so, the Operations Service Manager role at Burlington may be the right opportunity. As a leader of the store team, you will manage overall operations, serve as a role model for associates, reinforce the company’s Core Values, build strong teams and partnerships, and drive business results. You’ll coach, train, and develop Cashiers, Customer Service Supervisors, Receiving team members, and Receiving Supervisors, ensuring associates deliver excellent customer service and professionalism.

A Day In The Life

• Lead the Customer Service and Cashier teams, driving compliance with company policies, asset protection, sales, and record‑keeping procedures.
• Provide guidance to Customer Service Supervisors to meet service expectations and ensure smooth customer flow at registers.
• Manage the overall execution of operations and receiving SOPs.
• Oversee the receiving process (transfers, debits, damages, chargebacks) and partner with the Receiving Supervisor to maintain inventory accuracy.
• Act as Manager on Duty (MOD), setting the leadership example for customers and associates and driving store results.
• Support the Store Manager in staffing, sourcing, interviewing, training, and succession planning.
• Assist in managing other store operations areas as needed.
• Communicate effectively with District and Regional Management teams.

You'll Come With

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty, or medium‑to‑large multi‑unit retail organization.
• A flexible work schedule, including early mornings, nights, weekends, and holidays.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience with scheduling and reporting computer software.
• Occasional travel may be required.

Benefits & Compensation

Competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental, vision coverage, life and disability insurance, 401(k) plan, paid time off, paid holidays, and paid sick time in accordance with applicable law. Full‑time associates may qualify for up to 12 days of paid time off annually. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Pay Range: $21.05 - $28.05 per hour