Operations Service Manager

Burlington Stores, Inc.; Springfield (MA); On-site; USD 32,718 - 43,601; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. in Springfield seeks an Operations Service Manager to oversee retail operations. You will lead the Customer Service and Cashier teams, ensuring compliance with company policies while driving store performance. Your role includes coaching and developing team members while managing inventory accuracy.

The ideal candidate has over three years of retail management experience and the ability to work flexible hours. Enjoy competitive wages and a comprehensive benefits package, including medical, dental, and vision coverage.

Qualifications

• 3+ years of Retail Management or Store Operations experience.
• Must work flexible hours: early mornings, nights, weekends, holidays.
• Ability to lift boxes up to 40 lbs.

Responsibilities

• Lead Customer Service and Cashier teams.
• Manage overall operations and receiving processes.
• Support the Store Manager in staffing and training.

Skills

Retail Management

Team Leadership

Customer Service

Operations Management

Tools

Scheduling Software

Job description

Position Overview

Are you a proven leader with a strong drive to succeed? Do you work well in a process‑driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high‑energy environment? If so, this might be the right opportunity for you! As an Operations Service Manager at Burlington, one of the largest off‑price retailers in the country, you will be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.

A Day In The Life

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and that there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately driving results in the store.
• Support the Store Manager and others in areas including, but not limited to, staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

You’ll Come With

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large‑size, multi‑unit retail organization.
• Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full‑time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to qualifications, education, job‑related skills, relevant experience, and geographic location.

Min‑Mid $23.75 - $31.65

Posting Number: R103467

Location: Massachusetts‑Springfield

Address: 390 Cooley Street

Zip Code: 01128

Pay Rate: Hourly

Career Site Category: Store Management

Position Category: Store Management

Job Type: Full‑Time

Remote Type: In Office/On‑site

Evergreen: No