Operations/Service Manager

Burlington; Riverside (OH); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Associate discount

Medical, dental and vision coverage

Life and disability insurance

401(k) plan

Paid time off

Job summary

Burlington in Riverside, OH is seeking an Operations Service Manager to lead the store's Customer Service and Cashier teams, oversee daily operations, and mentor staff. You will drive policy adherence, protect assets, and coordinate with receiving and inventory processes to ensure accuracy and efficiency.

The role requires hands-on leadership, coaching, and a flexible schedule, with responsibilities including staffing, training and cross-functional collaboration with District and Regional teams

Qualifications

• 3+ years of Retail Management or Store Operations experience in a multi-unit retail organization.
• Must be able to work a flexible schedule, including early mornings, nights, weekends and holidays.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.

Responsibilities

• Lead the Customer Service and Cashier teams, ensuring compliance with policies and protecting company assets.
• Provide guidance to Customer Service Supervisors to ensure smooth customer flow at registers.
• Oversee operations and receiving SOPs to maintain inventory accuracy.
• Act as Manager on Duty (MOD) and model leadership to drive store results.
• Support Store Manager with staffing, sourcing, interviewing, training and succession planning.

Skills

Retail leadership

Customer service coaching

Operations management

Tools

Scheduling software

Reporting software

Job description

Position Overview

Are you a proven leader with a strong drive to succeed?

Do you work well in a process-driven environment where organization and efficiency are critical to success?

Are you an expert multitasker who would thrive in a high-energy environment?

If so, then this might be the right opportunity for you!

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.

A Day in the Life

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

You'll Come With

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
• Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.

Come join our team. You're going to like it here!

You will enjoy a competitive wage , flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Compensation Range:

$24.95 - $33.25