Operations/Service Manager IV

Burlington Coat Factory of TX, LP; Georgia; On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

12 days of paid time off

8 paid holidays

Paid sick time

401(k) plan

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager to lead store operations and service teams across Customer Service, Cashier, and Receiving. You will role-model core values, develop staffing and processes, and drive business results with a focus on customer experience.

You will coach supervisors and associates, manage daily SOPs, and coordinate with district and regional management to ensure efficient operations and exceptional service in a high-energy environment.

Qualifications

• 3+ years of store operations or retail management experience.
• Ability to work flexible hours including weekends and holidays.
• Experience with scheduling and reporting software.

Responsibilities

• Lead Customer Service and Cashier teams, ensuring policy compliance and smooth customer flow.
• Oversee receiving, inventory transfers, damages, and chargebacks with Receiving Supervisor.
• Act as Manager on Duty (MOD) and drive store results while supporting staffing and training.

Skills

Retail Management

Leadership

Scheduling

Tools

Scheduling software

Job description

Position Overview

Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you! As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.

A Day in the Life

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures. Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers. Manage the overall execution of operations and receiving SOPS. Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory. Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store. Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning. Assist in the management of other store operations areas as needed. Communicate effectively with the District and Regional Management teams.

Qualifications

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
• Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.

Benefits

You will enjoy a competitive wage, flexible hours, and an associate discount.

• medical, dental and vision coverage including life and disability insurance
• up to 12 days of paid time off annually
• up to 8 paid holidays
• paid sick time in accordance with applicable law
• 401(k) plan

Company Culture

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.

EEO

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Pay & Compensation

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Compensation Range: $25.55 - $34.05

About the Company

For over half a century, Burlington have been delivering value to our customers, associates and our communities. With our every day low prices on top brand name merchandise for the entire family and home, combined with our dedication to our thousands of associates nationwide and our ability to make an impact in the communities where we live and work, Burlington is proud to be an award-winning off-price retailer.