Operations/Service Manager IV

Burlington; Georgia; On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life and Disability Insurance

401(k)

Paid time off

Associate discount

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager in Georgia to lead store operations and develop a high-performing team of Cashiers, Customer Service Supervisors, and Receiving staff.

You will model core values, build strong teams, and drive business results while ensuring outstanding customer service. You will oversee daily operations, guide supervisors, manage receiving processes, and coordinate with district leadership to maintain service quality and store integrity.

Qualifications

• Minimum 3+ years of Retail Management or Store Operations experience.
• Flex schedule including early mornings, nights, weekends and holidays.
• Ability to lift and move boxes up to 40 lbs.
• Experience using scheduling and reporting software.

Responsibilities

• Lead the Customer Service and Cashier teams, ensuring policy compliance and asset protection.
• Guide Customer Service Supervisors to meet service expectations and smooth register flow.
• Oversee overall operations and receiving SOPs.
• Lead the receiving process (transfers, debits, damages, chargebacks) with Receiving Supervisor to maintain inventory accuracy.
• Act as Manager on Duty (MOD) and drive store results.
• Support Store Manager with staffing, sourcing, interviewing, training, and succession planning.
• Assist in other store operations areas as needed.
• Communicate effectively with District and Regional Management teams.

Skills

Retail management

Multitasking

Leadership

Job description

Position Overview

Are you a proven leader with a strong drive to succeed?

Do you work well in a process-driven environment where organization and efficiency are critical to success?

Are you an expert multitasker who would thrive in a high-energy environment?

If so, then this might be the right opportunity for you!

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.

A Day in the Life

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effective with the District and Regional Management teams.

You’ll Come With

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
• Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.

Come join our team. You're going to like it here!

You will enjoy a competitive wage , flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance.

Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Compensation Range: $25.55 - $34.05