Operations/Service Manager

Burlington; Bellevue (WA); On-site; USD 57,308,000 - 76,319,000; Full time

Benefits offered by this job

Competitive wage

Associate discount

Medical, dental, and vision insurance

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager in Bellevue, WA to lead Customer Service and Cashier teams and oversee store operations. You will coach, train, and develop a team while ensuring exceptional customer service and professionalism across all store functions.

The role involves managing receiving processes, coordinating with supervisors, and acting as Manager on Duty to drive results. Flexible schedules and travel may be required.

Qualifications

• 3+ years of Retail Management or Store Operations experience in a large multi-unit retail organization.
• Flexibility to work early mornings, nights, weekends and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience using scheduling and reporting computer software.
• Travel may be required.

Responsibilities

• Lead the Customer Service and Cashier teams, ensuring policy compliance and accuracy of funds and assets.
• Guide Customer Service Supervisors to meet customer service expectations and smooth register flow.
• Oversee overall operations and receiving SOPs.
• Manage the receiving process, including transfers, debits, damages and chargebacks with the Receiving Supervisor to maintain inventory accuracy.
• Act as Manager on Duty and set an example for customers and staff to drive results.
• Support Store Manager with staffing, sourcing, interviewing, training, and succession planning.
• Assist in other store operations areas as needed.
• Communicate effectively with District and Regional Management teams.

Skills

Retail Management

Store Operations

Staff Coaching

Tools

Scheduling software

Job description

Position Overview

Are you a proven leader with a strong drive to succeed?

Do you work well in a process-driven environment where organization and efficiency are critical to success?

Are you an expert multitasker who would thrive in a high-energy environment?

If so, then this might be the right opportunity for you!

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.

A Day in the Life

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

You’ll Come With

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
• Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.

Come join our team. You're going to like it here!

Benefits

• You will enjoy a competitive wage , flexible hours, and an associate discount.
• Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance.
• Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Compensation Range: $20.00 - $26.65

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.