Operations/Service Manager

Burlington; Alabama; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Life and disability insurance

401(k) plan

Paid time off

8 paid holidays

Job summary

Burlington Stores, Inc. in Alabama is seeking an Operations Service Manager to lead store teams and manage daily operations. You will coach Cashiers, Customer Service Supervisors, and Receiving staff while driving exceptional customer service and store performance.

The role requires 3+ years in retail management, a flexible schedule, and the ability to handle physical tasks. Join a fast-paced, service-driven environment with opportunities for growth and development.

Qualifications

• 3+ years of Retail Management or Store Operations experience in a large or multi-unit retail environment.
• Must be able to work a flexible schedule including mornings, nights, weekends and holidays.
• Ability to lift and move boxes up to 40 lbs.

Responsibilities

• Lead the Customer Service and Cashier teams, ensuring compliance with policies and accurate cash handling.
• Guide Supervisors to meet service expectations and maintain smooth customer flow at registers.
• Oversee overall operations and receiving SOPs.
• Manage receiving processes including transfers, debits, damages, and chargebacks, and ensure inventory accuracy.
• Act as Manager on Duty (MOD) and model leadership for customers and staff.
• Support Store Manager with staffing, sourcing, interviewing, training and succession planning.
• Communicate with District and Regional Management teams.

Skills

Retail management

Leadership

Operations management

Staff coaching

Customer service

Tools

Scheduling software

Reporting software

Job description

Position Overview

Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you!

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.

A Day in the Life

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

You'll Come With

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
• Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.

Pay Range

$19.15 - $25.50 / hour

Come join our team. You're going to like it here!

You will enjoy a competitive wage , flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.