Operations Senior Manager (ID# 5252)

TGC Search; Manchester (CT); On-site; USD 140,000 - 210,000; Full time

Job summary

TGC Search is seeking a hands-on Senior Manager of Operations to lead a high-volume operations center spanning production, warehouse, logistics, and field service. This senior leader will drive operational excellence, productivity, profitability, and customer satisfaction while building a culture of accountability.

The ideal candidate is a floor-oriented leader with strong financial acumen, process discipline, and experience managing teams in fast-paced environments.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field; equivalent experience considered.
• 7–10+ years of progressive operations leadership experience.
• Proven experience leading operations and hourly workforce teams.
• Strong operational and financial management capabilities.
• Hands-on leadership with accountability and execution.
• Experience implementing process improvements and best practices.
• Experience working on-site daily.

Responsibilities

• Direct daily operations across production, warehouse, logistics, and field service.
• Drive efficiency, scalability, quality, and on-time delivery improvements.
• Establish consistent standards, policies, and procedures.
• Oversee labor costs, expenses, productivity, and profitability.
• Analyze data to optimize staffing and resource allocation.
• Partner with leadership on growth and scalability initiatives.
• Maintain safe, compliant operations and workplace safety practices.
• Foster accountability, collaboration, and continuous improvement.

Skills

Leadership

Operational leadership

Financial acumen

Lean/Continuous Improvement

Process discipline

Team development

Problem solving

Communication

Education

Bachelor’s degree in Business Administration/Operations Management/Supply Chain

Job description

A growing organization is seeking a hands-on Senior Manager of Operations to lead a high-volume operations center encompassing production, warehouse, logistics, and technical service functions.

This senior-level leader will be responsible for driving operational excellence, productivity, profitability, and customer satisfaction while building a culture of accountability and continuous improvement.

The ideal candidate is a floor-oriented operational leader with strong financial acumen, process discipline, and experience managing teams in a fast-paced production or service environment. This individual will optimize workflows, improve throughput, develop high-performing teams, and align day-to-day operations with broader business objectives.

Key Responsibilities

Operational Leadership

• Direct daily operations across production, warehouse, logistics, and field service functions.
• Develop strategies to improve efficiency, scalability, quality, and customer delivery.
• Establish consistent operational standards, policies, and procedures.
• Drive accountability and performance throughout the operation.

Production & Process Improvement

• Monitor workflows and identify bottlenecks and opportunities for improvement.
• Improve throughput, turnaround times, labor utilization, and overall efficiency.
• Establish and monitor KPIs related to productivity, labor efficiency, quality, cost, margins, and on-time delivery.
• Implement continuous improvement and Lean-based operational practices.
• Ensure production equipment and operational systems are functioning effectively.

Financial & Business Performance

• Oversee operational financial performance, including labor costs, expenses, productivity, and profitability.
• Analyze operational and financial data to optimize staffing and resource allocation.
• Partner with senior leadership on growth initiatives and operational scalability.
• Identify cost‑saving opportunities while maintaining service and quality standards.
• Evaluate project scope, capacity, and execution plans to support profitable delivery.
• Recruit, train, mentor, and develop operational leaders and staff.
• Foster a culture of accountability, collaboration, professionalism, and continuous improvement.
• Conduct performance evaluations and support employee development.
• Address performance issues and implement corrective actions when needed.

Customer & Cross-Functional Collaboration

• Partner with Sales, Customer Service, IT, and executive leadership to align operations with customer and business needs.
• Ensure teams consistently meet service expectations, deadlines, and quality standards.
• Support customer satisfaction through reliable execution and proactive problem‑solving.

Compliance & Safety

• Maintain a safe, organized, and compliant operational and warehouse environment.
• Ensure adherence to company policies, regulatory requirements, and industry best practices.
• Promote workplace safety and operational risk‑management initiatives.
• Perform other duties as required.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field preferred; equivalent experience will be considered.
• 7–10+ years of progressive operations leadership experience in production, manufacturing, logistics, document services, or a related environment.
• Proven experience leading operations and hourly workforce teams.
• Strong operational and financial management capabilities.
• Demonstrated success improving productivity, efficiency, and profitability.
• Hands‑on leadership style with a strong focus on accountability and execution.
• Experience implementing process improvements and operational best practices.
• Excellent leadership, communication, organizational, and problem‑solving skills.
• Proficiency with operational systems, reporting tools, and performance analytics.
• Lean Management or Continuous Improvement experience preferred.
• Ability to work on‑site on a daily basis.

Preferred Experience

• Document imaging, scanning, records management, or production services.
• Warehouse and logistics management.
• Production equipment and workflow optimization.
• High‑volume, deadline‑driven operational environments.

What Success Looks Like

• Builds and leads teams in a positive, accountable environment.
• Increases operational throughput and productivity.
• Improves labor efficiency and cost control.
• Creates stronger inventory and workflow organization.
• Improves on‑time delivery and customer satisfaction.
• Establishes consistent processes and measurable operational performance.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.