Operations Manager

Norfolk Iron; Garland (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Norfolk Iron in Garland, TX is seeking an Operations Manager to lead metals servicing production and warehouse operations, driving safety, quality, and on-time delivery. You will oversee inventory, equipment, processes, and staff while guiding continuous improvement initiatives to optimize throughput and cost efficiency.

The role requires 5+ years in operations, a strong Lean/Six Sigma background, and a proven ability to lead teams through change in a fast-paced, customer-centric environment.

Qualifications

• 5+ years of operations or production management experience, ideally in metals servicing, manufacturing, or industrial processing.
• Strong background in process improvement, with Lean, Six Sigma, or similar frameworks.
• Demonstrated ability to lead teams, manage change, and build operational discipline.
• Solid understanding of metal processing equipment is preferred.
• Excellent problem-solving, communication, and decision-making skills.
• Ability to thrive in a fast-paced, customer-centric environment.

Responsibilities

• Lead day-to-day operations including distribution, warehouse, and fabrication.
• Ensure production schedules are met while maintaining high standards of quality, accuracy, and on-time delivery.
• Monitor KPIs and operational metrics to identify trends, bottlenecks, and opportunities for improvement.
• Champion continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Evaluate current workflows, equipment utilization, and material flow to reduce waste, increase throughput, and improve cost efficiency.
• Develop and implement standardized operating procedures that enhance consistency and performance across shifts.
• Maintain a strong safety culture by enforcing OSHA standards, conducting regular audits, and ensuring proper training.
• Oversee compliance with industry regulations, quality standards, and internal policies.
• Lead, coach, and mentor supervisors and frontline employees to build a high-performing, engaged workforce.
• Support workforce planning, including hiring, training, performance management, and succession planning.
• Foster a culture of accountability, collaboration, and continuous learning.
• Partner with Sales, Estimating, and Supply Chain teams to align operational capabilities with customer needs.
• Work closely with Maintenance to ensure equipment reliability and proactive maintenance planning.
• Support customer visits, audits, and technical discussions as needed.

Skills

Leadership

Lean Six Sigma

Process improvement

Safety compliance

Team development

Cross-functional teams

Problem solving

Communication

Change management

Equipment knowledge

Job description

The Operations Manager is a key leadership role responsible for overseeing daily production and warehouse operations within a metals servicing environment. This position ensures safe, efficient, and high-quality processing of metal products while driving a culture of continuous improvement. The ideal candidate brings a strong vision for operational excellence, a passion for optimizing processes, and the ability to lead teams through change in a fast-paced, customer-driven industry. The operations manager will be responsible for all aspects of the operations department and will manage inventory, equipment and building, processes, employee development and cost measures within the department.

Operational Leadership

• Lead all day-to-day operations including distribution, warehouse, and fabrication.
• Ensure production schedules are met while maintaining high standards of quality, accuracy, and on time delivery.
• Monitor KPIs and operational metrics to identify trends, bottlenecks, and opportunities for improvement.

Process Improvement & Strategy

• Champion continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Evaluate current workflows, equipment utilization, and material flow to reduce waste, increase throughput, and improve cost efficiency.
• Develop and implement standardized operating procedures that enhance consistency and performance across shifts.

Safety & Compliance

• Maintain a strong safety culture by enforcing OSHA standards, conducting regular audits, and ensuring proper training.
• Oversee compliance with industry regulations, quality standards, and internal policies.

Team Development

• Lead, coach, and mentor supervisors and frontline employees to build a high-performing, engaged workforce.
• Support workforce planning, including hiring, training, performance management, and succession planning.
• Foster a culture of accountability, collaboration, and continuous learning.

Cross‑Functional Collaboration

• Partner with Sales, Estimating, and Supply Chain teams to align operational capabilities with customer needs.
• Work closely with Maintenance to ensure equipment reliability and proactive maintenance planning.
• Support customer visits, audits, and technical discussions as needed.

Education and Experience

• 5+ years of operations or production management experience, ideally in metals servicing, manufacturing, or industrial processing.
• Strong background in process improvement, with proven success implementing Lean, Six Sigma, or similar frameworks.
• Demonstrated ability to lead teams, manage change, and build operational discipline.
• Solid understanding of metal processing equipment is preferred.
• Excellent problem‑solving, communication, and decision‑making skills.
• Ability to thrive in a fast-paced, customer-centric environment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review theKnow Your Rights notice from the Department of Labor.

Dedicated

Devoted to a task or purpose with loyalty or integrity

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Self-Starter

Inspired to perform without outside help

Goal Completion

Inspired to perform well by the completion of tasks

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.