Operations & Sales Coordinator

Mr. Handyman of E. Nashville & Hendersonville; Olathe (KS); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Bonus opportunity

Paid vacation

Holidays

Job summary

Mr. Handyman of E. Nashville & Hendersonville is seeking an Operations & Sales Coordinator in Olathe, KS to act as a key member of our team.

This in-office role goes beyond answering phones; you'll help deliver an outstanding customer experience while driving growth and profitability. You will build relationships, schedule appointments, prepare estimates, follow up leads, keep schedules full, assist in marketing, and help meet monthly sales goals.

Qualifications

• Excellent customer service mindset and communication.
• Strong organizational skills and ability to manage multiple tasks.
• Proficient with scheduling software and Microsoft Office.

Responsibilities

• Answer incoming customer calls and respond to online inquiries.
• Build customer relationships and schedule appointments.
• Prepare estimates and help customers move forward with recommended work.
• Follow up on unsold estimates and outstanding leads.
• Keep technicians' schedules full and productive.
• Coordinate daily schedules and adjust routes as needed.
• Ensure customers receive exceptional communication throughout their projects.
• Request and collect 5-star customer reviews.

Skills

Customer service

Organizational skills

Sales ability

Scheduling

Tools

CRM software

Scheduling software

Microsoft Office

Job description

13849 Mur-Len, Suite B, OLATHE, Kansas, 66062, US

Join a Growing, Award-Winning Home Services Company

Do you enjoy helping customers, staying organized, and driving results? Are you someone who likes wearing multiple hats in a fast-paced environment where every day is different?

Mr. Handyman is looking for an Operations & Sales Coordinator to become a key member of our team. This is much more than answering phones - this position plays a vital role in delivering an outstanding customer experience while helping drive company growth and profitability.

You'll work closely with our customers, service professionals, and leadership team to keep our operation running smoothly while helping convert opportunities into sales.

What You'll Do

• Answer incoming customer calls and respond to online inquiries.
• Build customer relationships and schedule appointments.
• Prepare estimates and help customers move forward with recommended work.
• Follow up on unsold estimates and outstanding leads.
• Keep technicians' schedules full and productive.
• Coordinate daily schedules and adjust routes as needed.
• Ensure customers receive exceptional communication throughout their projects.
• Request and collect 5-star customer reviews.
• Assist with marketing initiatives and social media content.
• Maintain an organized, professional office and storage area.
• Occasionally assist in the field with light lifting, deliveries, or other support when needed.
• Work with leadership to meet monthly sales and performance goals.
• This is an in-office position in Olathe, KS

We're Looking For Someone Who

• Enjoys talking with people and providing exceptional customer service.
• Is confident asking for the sale and following up with customers.
• Is highly organized and can manage multiple priorities.
• Thinks proactively and solves problems independently.
• Is comfortable using computers, scheduling software, and Microsoft Office.
• Communicates professionally in person, on the phone, and in writing.
• Takes ownership of results rather than simply completing tasks.
• Works well as part of a team while remaining self-motivated.
• Has a positive attitude and enjoys a fast-paced environment.

Preferred Experience

• Sales or inside sales
• Customer service
• Office administration
• Dispatching or scheduling
• Home services, construction, remodeling, or property maintenance (preferred but not required)
• CRM or scheduling software

Compensation & Benefits

• Competitive hourly pay - $20/hour plus bonus opportunity
• Most successful team members earn up to $24/hour with bonuses.
• Paid vacation and holidays
• Positive, team-oriented work environment

Why Join Mr. Handyman?

We're a locally-owned business backed by one of the most recognized brands in home repair and maintenance. Our reputation has been built on professionalism, quality workmanship, and exceptional customer service. Every member of our team plays an important role in delivering an experience that earns repeat customers and referrals.

If you're looking for a position where your organization, sales ability, and customer service skills directly impact the success of the business - where your performance is recognized and rewarded - let's talk!