Operations Research Coordinator

Finch Brands, LLC.; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Job summary

Finch Brands is seeking a Research Operations Coordinator to join the Community Insights Team in Philadelphia. This entry‑level role supports market research logistics, project coordination, and operational excellence across diverse projects.

You will gain hands‑on experience with research instruments, QA checks, respondent management, and collaboration with account teams to kick off Finch communities when relevant. Strong organizational skills are essential.

Qualifications

• 0-1 years of experience required, but ideal candidate will come with some history of applied business skills (via internship and/or entry level role)
• Candidates will ideally have experience and interest in Business/Management, Operations, Communications, Project Management, or Market Research.
• Proficiency in Outlook and MS Excel including data manipulation, formulas, lookups, and formatting.

Responsibilities

• Responding to and troubleshooting basic respondent inquiries and triage incoming issues
• Recruiting/scheduling for online qualitative interviews/focus groups
• Programming and leading quality assurance checks (QA) for research instruments and deliverables
• Managing respondents and data quality in our research platform
• Supporting account teams in driving logistics and management tied to kicking off new Finch communities when relevant

Skills

Outlook

MS Excel

Communication

Time Management

Attention to Detail

Project Coordination

Job description

The Research Operations Coordinator plays a key role in supporting the Community Insights Team by managing market research logistics and project coordination. This position is well-suited for those looking to get hands‑on experience in market research, project management, and operational excellence.

As an integral junior team member, the coordinator will gain exposure to a wide range of real‑world research projects across diverse industries, with opportunities to broaden their skills and take on greater responsibilities over time.

Main responsibilities

• Responding to and troubleshooting basic respondent inquiries and triage incoming issues
• Recruiting/scheduling for online qualitative interviews/focus groups
• Programming and leading quality assurance checks (QA) for research instruments and deliverables
• Managing respondents and data quality in our research platform
• Supporting account teams in driving logistics and management tied to kicking off new Finch communities when relevant

Required Experience & Skills

• 0-1 years of experience is required, but ideal candidate will come with some history of applied business skills (via internship and/or entry level role)
• Candidates will ideally have experience and interest in Business/Management, Operations, Communications, Project Management, or Market Research.
• Proficiency in Outlook and MS Excel- including data manipulation, formulas, lookups, and formatting.

Required Candidate Attributes

• Organized & attentive to detail, with an eye for catching errors & mistakes
• Strong time management, with the ability to prioritise needs across multiple priorities at once
• Exceptional communication skills, with the ability to write clearly and concisely
• Process‑oriented – motivated to create, refine, and follow repeatable systems to support research operations at scale
• Willingness to learn/manage new tools or platforms
• Customer service‑oriented, leading with empathy and professionalism when engaging with internal team members and research respondents

Nice‑to‑Have Additional Skills or Experience

• Experience in market research
• Recruitment: knowledge of sample management and panel quality
• Survey programming
• Quality assurance
• Experience in project management and/or vendor management
• Prior experience supporting online communities or panels

Company Description

Finch Brands is a real‑world brand consultancy. We exist to help brands win when it matters most. We do this by blending insight, intuition, and creativity to shape brand strategy and drive people to action.

Founded in 1998 by pioneering minds instrumental in the ascent of David’s Bridal and IKEA, the Finch Brands team has extensive experience building, running and growing successful brands. Along with years of agency service, this includes important tenures at Campbell Soup, Kimberly‑Clark, Urban Outfitters, Target, and more.