Operations Representative / Sales Operations & Supply Chain Coordinator

Activ8 Recruitment & Solutions; La Vergne (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

Activ8 Recruitment & Solutions seeks an Operations Representative / Sales Operations & Supply Chain Coordinator near LaVergne, TN. You will manage customer order entry, forecasts, and EDI orders with a focus on accuracy and timeliness.

The role translates orders into supplier planning, coordinates shipments, maintains inventory, and supports accounting in collections. A minimum of 2 years in B2B order management is preferred, with ERP/EDI experience considered a plus.

Qualifications

• Associates degree or equivalent in business administration or related field.
• 2+ years of B2B inside sales/order management experience preferred.
• Experience with ERP/EDI/ASN systems is a plus.

Responsibilities

• Manage customer order entry, forecasts, and EDI orders with emphasis on accuracy and timeliness.
• Respond to customer correspondence and maintain complete customer profiles for continuity during team absences.
• Translate customer orders and forecasts into supplier planning and purchasing requirements.
• Coordinate shipments, monitor order status, and communicate with suppliers.
• Maintain inventory levels using historical usage and forecast information.
• Coordinate certificates of origin and USMCA certificates when required.
• Resolve customer complaints and vendor claims promptly and professionally.
• Collaborate with Accounting on collections and with other teams to resolve issues.
• Other duties as assigned.

Skills

Strong written communication

Customer-focused

Excellent organization

Attention to detail

Multi-priority management

Education

Associates in business administration, supply chain management

Tools

ERP

EDI

ASN

Job description

An automotive parts distributor is actively seeking an Operations Representative / Sales Operations & Supply Chain Coordinator to join their facility near LaVergne, TN.

Responsibilities of Operations Representative / Sales Operations & Supply Chain Coordinator:

• Manage customer order entry, forecasts, and EDI orders with a strong focus on accuracy and timeliness.
• Respond to customer correspondence and maintain complete customer profiles so service continues smoothly during team absences.
• Translate customer orders and forecasts into supplier planning and purchasing requirements.
• Communicate with suppliers and coordinate direct shipments, incoming ASNs, and order status updates.
• Maintain appropriate inventory levels using historical usage, customer demand, and forecast information.
• Prepare certificates of origin and USMCA certificates when required.
• Resolve customer complaints, return material authorizations, and vendor claims professionally and promptly.
• Coordinate air freight and other time-sensitive logistics needs.
• Maintain new-part records, price changes, and tooling charges based on documentation from Outside Sales.
• Partner with Accounting on collection follow-up and with other teams to resolve customer and supplier issues.
• Other job duties are assigned as needed.

Qualifications of Operations Representative / Sales Operations & Supply Chain Coordinator:

• Associates in business administration, supply chain management Marketing, Communication, and related field.
• At least 2 years of B2B inside sales/ order management experience in preferably manufacturing industries.
• Strong written communication and a professional, customer-focused approach.
• Excellent organization, follow-through, and attention to detail across multiple priorities.
• Experience in customer operations, order management, purchasing, planning, logistics, or a related environment.
• Confidence working with spreadsheets and business systems; ERP, EDI, or ASN experience is a plus.
• Ability to interpret demand information and make sound day-to-day decisions about orders and inventory.
• Automotive, importing, USMCA, or certificate-of-origin experience is helpful but not required.
• While performing the duties of this job you may be required to intermittently sit, stand, walk, lift up to 25 pounds, lift in excess of 25 pounds with a lift assist, climb stairs, use hands to handle or feel parts/equipment, reach with hands and arms, stoop, kneel, crouch, bend at the waist, talk and hear. You may also be required to use close vision, distance vision, color vision, depth perception, and peripheral vision.