Operations Representative I

UGI Utilities, Inc.; Oxford (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

UGI Utilities, Inc. is seeking an Operations IT support professional to assist in the administration and use of information technology systems, and to help the Operations Department utilize resources effectively.

You will handle customer issues, respond to emails, maintain service and customer records, and provide field record support using SAP, ESRI, MIRATA, ARCGISPRO and Documentum. A High School Diploma and 1+ years of experience are preferred; proficiency with Outlook, Excel, and Word is

Qualifications

• High School Diploma or Equivalent.
• 1+ years of experience, preferred.

Responsibilities

• Provide support and audit daily work for the Operations group.
• Handle customer issues and respond to emails.
• Maintain, update, and process service and customer records using SAP, ESRI, MIRATA, ARCGISPRO, Documentum.
• Provide field record support.
• Provide clerical support for input of purchase requisitions and daily rosters.
• Provide administrative and backup support in all other areas of Operations.
• Perform daily time keeping data entry and maintain timesheets for SOX requirements.

Skills

Excellent communication

Organization & time management

Customer support mindset

Attention to detail

Education

High School Diploma

Tools

SAP

ESRI

MIRATA

ARCGISPRO

Documentum

Job description

Requisition Number: 30172

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.

We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.

To learn more about UGI\'s workplace culture, sustainability efforts, and commitment to inclusivity, we invite you to visit our UGI Corporate sustainability page .

Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!

Job Summary

To complete assigned operations and systems work, primarily involving the administration and use of the information technology systems. Support the Operations Department in the completion of its duties and in utilizing budgeted and allocated resources in an effective, efficient and professional manner.

Duties and Responsibilities

Provide support, administer, and audit daily work for the Operations group. Handle customer issues and responding to e-mails. Maintain, update, and process service and customer records and corrections using SAP, ESRI, MIRATA, ARCGISPRO, Documentum. Provide field record support.

Provide clerical support for the input of purchase requisitions, check requests, daily crew activity roster, call-out database and special projects.

Provide administrative and backup support in all other areas of Operations.

Perform daily time keeping data entry. Maintain timesheets for SOX requirements.

Knowledge, Skills And Abilities

Working with and understanding UGI policies and procedures.

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology.

Basic PC knowledge, including Microsoft Outlook, Excel and Word.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Excellent communications skills, both written and oral are essential. Interpersonal skills are required.

The ability to work on location up to 5 days a week.

Education and Experience

• High School Diploma or Equivalent.
• 1+ years of experience, preferred.

UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.

As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.