Operations Representative Dallas

Cargolux; United States; On-site; USD 49,000 - 55,000; Full time

Job summary

Cargolux in Dallas seeks a qualified Ground Operations Supervisor to oversee all station processes, ensure safety standards, and coordinate with GSA/GHA staff and suppliers. You will supervise operations, enforce purchasing policies, and uphold regulatory requirements.

You will ensure ground processes comply with the Ground Ops Quality System, meet customer needs (including dangerous goods and perishables), and monitor SLAs while supporting the Operations Manager as needed.

Qualifications

• Previous experience in logistics, warehouse, freight forwarding, airport operations, or a related field is an asset.
• Good understanding of operational, safety, and security procedures.
• Strong organizational and problem-solving skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office applications such as Outlook and Excel
• Ability to adapt to new softwares, experience of Icargo or similar software is a plus
• Good command of English.

Responsibilities

• Supervise all operational processes of the station.
• Notify relevant department about new legal requirements or administration procedures within the station that might have an impact on Cargolux's operations or activities.
• Represent the company in local meeting(s) on request and if required.
• Review vendor invoices on operational level.
• Implement and enforce Cargolux purchasing policy.
• Ensure safe and reliable completion of all ground operations activities.
• Ensure activities with regard to safety, security, quality, effectiveness and efficiency of activities foreseen in local and international laws and regulations for the legal representative of Cargolux in the station.
• Ground processes are performed in accordance with the requirements of the Ground Ops Quality System.
• Meet customers' needs and expectations (e.g. dangerous goods, live animals, perishables, off-size cargo).
• Monitor work-processes and supervise Ground Handling Agents, trucking companies and operation staff.
• Ensure compliance with safety provisions of the GOM, Security Program manual and other corporate documents.
• Arrange and coordinate Road Feeder Services locally in conjunction with Supplier Management Transportation.
• Monitor service level agreements with suppliers.
• Address supplier issues to the Operations Manager.
• Flight operations activities are performed as per CV processes and procedures by the local Ground OPS representative(s)
• Provide weather, Notams, Flight plans, Operational flight plans, Crew briefings, Crew callouts, Crew transportation details as per flight operations manual.
• Ensure all necessary flight documentation is collated and stored as required by EASA OPS.
• Maintain professional and technical knowledge.

Skills

Strong organizational and problem-solv

Ability to manage multiple priorities

Strong communication and interpersonal

Ability to work independently and as a

Good command of English

Tools

Microsoft Office (Outlook, Excel)

Icargo or similar software

Job description

Task Responsibilities

Supervise all operational processes of the station

• By executing defined administrative tasks and duties
• By supervising the station including GSA and GHA staff
• By notifying the relevant department of the company about new legal requirements or administration procedures within the station that might have an impact on Cargolux' operations or activities
• By representing the company in local meeting(s) on request and if required
• By reviewing vendor invoices on operational level
• By implementing and enforcing Cargolux purchasing policy

Ensure safe and reliable completion of all ground operations activities

• By ensuring all activities with regard to safety, security, quality, effectiveness and efficiency of activities foreseen in local and international laws and regulations for the legal representative of Cargolux in the station
• By ensuring that ground processes are performed in accordance with the requirements of the Ground Ops Quality System
• By ensuring that customers' needs and expectations are understood and met (more specifically, but not limited to dangerous goods, live animals, perishables, off-size cargo ….)
• By assisting the station in any operational related matters
• By monitoring work-processes and supervising Ground Handling Agents, trucking companies and operation staff
• By ensuring compliance regarding safety with the provisions of the GOM (GROUND OPS MANUAL), the Security Program manual and other corporate document as applicable.
• By arranging and coordinating Road Feeder Services locally, in conjunction with Supplier Management Transportation
• By monitoring service level agreements (SLA) with suppliers
• By addressing any supplier issues to the Operations Manager

Guarantee that flight operations activities are performed as per CV processes and procedures by the local Ground OPS representative(s)

• By ensuring that following listed flight operational services, but not limited to: Weather, Notams, Flight plans, Operational flight plans, Crew briefings, Crew callout, Crew transportation (to/from hotel), are provided as per flight operations manual
• By ensuring that all necessary documentation pertaining to a flight are collated and stored for the period required by EASA OPS
• To maintain professional and technical knowledge
• By attending regular in-house trainings and attending educational workshops
• By reviewing professional publications
• By establishing personal networks
• By assisting in projects delegated by the superior
• By attending departmental meetings and contribute to team effort
• By acting as back-up for employees and colleagues

Essential Requirements

• Previous experience in logistics, warehouse, freight forwarding, airport operations, or a related field is an asset.
• Good understanding of operational, safety, and security procedures.
• Strong organizational and problem-solving skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office applications such as Outlook and Excel
• Ability to adapt to new softwares, experience of Icargo or similar software is a plus
• Good command of English.

Working Conditions

• Full-time position
• Based in Dallas
• Salary range 49,000-55,000 USD annually depending on seniority and skills of the selected candidate