Operations Relationship Senior Manager

capgroup; Indianapolis (IN); On-site; USD 170,000 - 288,000; Full time

Benefits offered by this job

Health benefits

Flexible work options

Matching gifts

Annual grants

Professional development

Job summary

Capital Group seeks a Senior Operations Relationship Manager to establish, develop, and maintain senior executive‑level operational relationships with top intermediary customers in the Americas Funds channel. You will represent Capital Group to ensure efficient operational trading and resolve issues, owning relationships for a defined set of firms.

Working with internal and external partners, you will drive performance, influence strategy, and ensure service excellence while navigating complex

Qualifications

• Deep understanding of mutual funds, including investment, distribution and operations.
• Strong communication and collaboration across senior leadership and partners.
• Proven ability to influence and negotiate with diverse stakeholders.

Responsibilities

• Establish, develop, and maintain senior executive-level operating relationships with top intermediary customers.
• Represent Capital Group to ensure effective operational trading and resolve issues.
• Own the operational relationships for a defined set of firms and drive client service outcomes.
• Collaborate with internal and external partners to improve processes and drive strategic initiatives.

Skills

Mutual funds knowledge

Stakeholder management

Negotiation

Relationship building

Job description

"I can be myself at work."

You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness-and we're committed to fostering a strong sense of belonging in a respectful workplace.

We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.

"I can influence my income."

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. you'll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.

"I can lead a full life."

You bring unique goals and interests to your job and your life. Whether you're raising a family, you're passionate about where you volunteer, or you want to explore different career paths, we'll give you the resources that can set you up for success.

Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options

Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love

Access on-demand professional development resources that allow you to hone existing skills and learn new ones

"I can succeed as a Senior Operations Relationship Manager at Capital Group."

As a Senior Operations Relationship Manager, you will be tasked with establishing, developing, and maintaining senior executive-level operational relationships with top intermediary customers. You will represent American Funds to ensure effective operational trading and resolve issues. You will have primary ownership of the operational relationships for a defined set of firms. Additionally, you will leverage, build, and maintain strong business relationships with key internal and external stakeholders to alleviate operational barriers that may hinder our primary business objectives with these firms.

" I am the person Capital Group is looking for."

• You possess a comprehensive background and deep understanding of the mutual fund industry, covering investment, distribution, and operations aspects.
• You demonstrate knowledge of current and potential future internal and external policies, practices, trends, technology, and information that impact the department, business area, and the organization as a whole.
• You are a strong communicator and collaborator with a proven ability to influence across various levels, including senior leadership.
• You handle negotiations with ease and can confidently voice unpopular opinions.
• You excel at building relationships, working closely with business partners to understand their needs, influence recommendations, and drive solutions. You achieve this by fostering and maintaining positive and effective relationships.
• You have a proven track record of thinking creatively and providing strategic guidance. You understand how to develop, navigate, and leverage internal relationships to drive business strategy and accountability to achieve desired outcomes.
• You are naturally service-oriented, have high learning agility, and are comfortable dealing with ambiguity.

"I can learn more about Capital Group."

At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That's why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal is to improve people's lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 9,000 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Instagram, YouTube and Glassdoor.

• Southern California Base Salary Range: $185,107-$314,682
• San Antonio Base Salary Range: $166,702-$283,393
• New York Base Salary Range: $196,239-$333,606
• Indianapolis Base Salary Range: $169,629-$288,369

In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus plus a retirement plan where Capit